Teller Supervisor

Teller Supervisor Job Description

Bank Tellers are entrusted with the most important part of a financial institution’s customer service initiatives:

• They interact with customers, perform basic computational tasks, and explain bank transactions to their customers when needed.

• They need to be very vigilant and educated about fraud, ensuring that bills and checks are not counterfeit.

• A Teller needs to be friendly and professional at “ALL” times and have a calm, patient demeanor.

Essential Duties and Responsibilities: Includes the following. Other duties may be assigned.

• Safekeeping of all currency within the teller area and main vault.

• Maintains proper levels of cash control to within established amounts.

• Ensures tellers deliver superior customer service.

• Resolves complaints for customers.

• Monitors adherence to Planters Bank policies and procedures.

• Schedules the Teller staff.

• Reviews timecards, monitors employee absences.

• Provides check approval.

• Ships and receives money from the Federal Reserve.

• Conducts daily teller settlements with general ledger and proof.

• Research teller outages and reports to Operations Manager any outages found.

• Product knowledge, product sales and product referrals are a requirement.

• Maintains inventory control over cashier’s checks, traveler’s checks, interest checks.

• Conducts required audits and alarm tests.

• Coaches’ tellers to improve job performance, recognize achievements and contributions.

• Performs any duties requested by a supervisor/officer relating to the bank and its’ functions.

• Ensures compliance with all Federal and State banking laws, regulations, and rules.

• Great customer service is a priority, without customers the bank would not exist!

• May back up CSR from time to time.

• Will be on Saturday rotation schedule.

• Always maintain a high level of confidence.

• And, as directed, may perform other duties from time to time.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or equivalent of. Extended education a plus. Ability to perform all over-the-counter customer services. Exercise accuracy, alertness, good judgment, courtesy, tact, and patience. Knowledge of computers and the ability to maneuver through the teller system with confidence.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and listen. A good, positive personality is a requirement for this position and must be maintained even through difficult situations. Customer Service is our business! The employee is occasionally required to stand, walk, sit, go up and down stairs and reach with hands and arms. The employee must regularly lift / or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently exposed to moving mechanical parts, (copiers, office equipment, etc.) May be exposed to cool/warm conditions.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 80 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Cash handling: 3 years (Required)
• Customer service: 3 years (Required)
• Banking: 2 years (Preferred)
• Management: 2 years (Preferred)

Ability to Commute:

• Hopkinsville, KY 42240 (Required)

Ability to Relocate:

• Hopkinsville, KY 42240: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18