What are the responsibilities and job description for the Customer Service Inbound Call Handler position at Planwell Recruitment Ltd?
An exciting opportunity has arisen to join our expanding client at their head office in Enfield. They are seeking a hard-working individual to join their team and this position comes with a great opportunity to progress within the company. They are seeking an experienced Customer Service Inbound Call Handler to tend to customer enquiries via telephone and email.They are a fast-growing company who pride themselves on their professional yet welcoming working environment. They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.Skill Requirements :
- Outstanding Communications Skills with a friendly telephone manner
- Phone Etiquette
- Computer Proficiency, familiar across Microsoft office applications
- Previous Customer Service Experience (minimum of two years)Duties and Responsibilities
- Answer inbound calls
- Make outbound calls
- Answer email-based enquiries
- Resolve customer enquiries and complaints efficiently
- Maintain excellent customer satisfaction
- Adequate organisation and time management skillsSalaryJob Type : Temp to permSalary : £12.00 per hour (approx. 25K)Hours ours are 9.00am-6.00pm, from Monday to Thursday, and 9.00am-5.00pm on Friday.Benefits :
- Casual dress
- Company events
- Employee discount
- Free on-site parking
- Local transport links
- Workplace pension
- 28 days holiday (inclusive of bank holidays)We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role.We are looking forward to receiving your CV
Salary : $12