What are the responsibilities and job description for the Technical Support Specialist (Level 1) position at Platform Accounting?
Due to continuing growth, we are looking for a Technical Support Specialist to join our team! The Technical Support Specialist will work alongside our IT Manager and team members in providing technical support for our employees at offices nationwide. You will install and configure applications, set up workstations, troubleshoot common issues, document issues, collaborate with team members, and provide a positive experience for our end users.
Who We Are :
Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and wealth management services to small and medium sized businesses and their owners. We currently have 40 offices in 14 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer. Enjoy a professional and dynamic work environment while making work / life balance a priority.
What You Will Do :
- Perform basic problem solving and help on various software and hardware systems for employees at various offices.
- Perform routine technical assistance for common issues.
- Ensure proper asset management and record keeping of issues.
- Maintain and update documentation, such as, but not limited to, project documents, user guides and training, general reporting, standard operating procedures, and knowledge base articles.
- Assist the IT Manager with the implementation of technology projects.
- Assist with the installation, configuration and maintenance of computers, workstations and / or other related equipment and devices.
- Perform miscellaneous job-related duties as assigned.
What We Look For :
Experience
What we offer :
Where we work :
Salary Description
28-$30 / hour
Salary : $28 - $30
