What are the responsibilities and job description for the Property Manager position at Platform Residential?
We are a dynamic property management team in Little Rock, seeking an innovative Property Manager to ensure our community remains in top condition and consistently delivers the highest level of service. The ideal candidate will be responsible for leading and motivating high-performing teams to optimize property performance and enhance customer satisfaction.
Job Description
Key Responsibilities:
- Oversee day-to-day operations in a fast-paced environment, managing maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy forecasting, marketing, lease renewals, service contracts, expense control, audits, and more.
- Provide exceptional customer service and communication to residents and prospects, aiming to boost customer satisfaction, increase renewals, drive revenue, and strengthen the community’s reputation.
- Complete administrative tasks and paperwork in accordance with company standards.
- Track and assess advertising efforts and client traffic.
- Lead, mentor, and develop a cohesive, high-performing team, including leasing, customer service, maintenance, and management personnel, fostering engagement and professional growth.
- Drive revenue by analyzing market competition and developing creative marketing strategies.
- Serve as a role model by embodying the core values of Platform Management.
- Supervise the daily operations of the on-site team, ensuring adherence to policies and procedures.
- Maintain an effective on-site staff through recruitment, interviews, and ongoing coaching.
- Ensure residents' files comply with company standards.
- Promote a positive living environment for residents by resolving conflicts promptly and maintaining a friendly, professional attitude.
- Manage and maintain the community’s overall budget and financials.
- Work with the team to set and achieve goals.
Core Competencies:
- Strong communication and customer service skills
- Proficient in Microsoft Office Suite and internet navigation
- Solid office, bookkeeping, sales, and communication skills
- Ability to lead and supervise a team while ensuring policies and procedures are followed
- Team-building mindset and collaboration-focused
- Willingness to perform other duties as assigned
Education Requirements:
- Bachelor's degree preferred
Experience Requirements:
- 3 years of property management experience
