Triage Specialist

Description

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose: Communicate by answering patients’ concerns, and schedule appointments by delivering excellent patient care via phone.  Must be able to document appropriately and communicate with physicians, providers, and medical assistants.

Responsibilities/Tasks:

• Effective/strong telephone skills.
• Knowledge of multiple insurance providers.
• Knowledge of E-Rx medical prescriptions to patient’s pharmacy.
• Help with patient’s prior authorizations so patient can receive medications timely.
• Ability to communicate with providers whether through emails or phone calls.
• Competent with the terminology needed to perform the job.
• Able to schedule appointments with multiple providers using Next Gen Practice Management.
• Good understanding of using EMA Electronic Medical Records.
• Able to triage phone calls. Can help answer the patient’s questions.
• Help direct the phone call to the appropriate team when needed.
• Ability to plan, organize, and prioritize each day.
• Ability to work effectively as a team member with providers and other staff.
• Self-starter.
• Able to work with minimal supervision.
• Create a culture of patient excellence and delivering customer service.
• To go above and beyond for patient satisfaction.

Qualifications

Education:

• High School Diploma or GED is required.
• Certified Medical Assistant is preferred but not required.
• Medical Assistant training is required.

Qualifications:

• Minimum of 2 years experience working in a doctor’s office.
• Prior dermatology experience is preferred.
• Quality written and verbal communication skills.
• Prior Phone Triage experience is preferred.
• Professional in appearance and mannerisms.
• Understand dermatology terminology.
• Able to demonstrate compassion and caring when dealing with others, patients, and coworkers.
• Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice. 
• EMA experience is preferred.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.