What are the responsibilities and job description for the Customer Experience Associate position at Platinum Filings LLC?
About Platinum Filings
Platinum Filings LLC is a global leader in due diligence, corporate compliance services, and filings for industry professionals. We specialize in searching, filing, and retrieving public records nationwide and globally, serving leading law firms, corporations, and financial institutions with speed and efficiency.
Our Core Values
We are driven by innovation and excellence, backed by proprietary technology that shapes the future of our industry. Our team-driven culture values collaboration, quality, and innovation in a high-energy, action-packed office environment.
Your Role as Client Service Representative
- Process corporate filings, lien research requests, and other orders.
- Respond to client inquiries via phone and email.
- Prepare quotes, process orders, and work with fulfillment teams.
- Provide essential support in resolving client issues to maintain exceptional client satisfaction.
What We're Looking For
- Education & Experience: Bachelor's degree, current college enrollment with evening classes, or equivalent work experience.
- Skills: Strong writing abilities, command of the English language, and proficiency in Microsoft Office Suite.
- Attributes: Exceptional multitasking skills, positive attitude, strong interpersonal skills, and ability to handle stressful situations.
What We Offer
- Benefits: Comprehensive package including 401(k) matching, health insurance, paid time off, parental leave, Flexible Savings Accounts, volunteer time off, free snacks, and gym membership reimbursement.
- Work Environment: Collaborative, supportive atmosphere that values work-life balance.
- Growth Opportunities: Extensive training, mentoring, and clear paths for professional advancement within the company.
