NHTD Staffing Coordinator (Bilingual Spanish) 1-3 Years of Experience Needed

Benefits

• Health Insurance 
• Paid Time off
• Dental Insurance 
• Vision Insurance 
• 401(k) matching
• Referral program
• Paid Training

POSITION SUMMARY:

Coordinate continuous home care services for clients with the assignment of Home Health Aides who have fulfilled all necessary contractual and regulatory requirements, i.e., in-service training (State, Federal, and contractual regulations). Ensure that the Home Health Aides are properly instructed about the client's specific needs and that services are provided as prescribed by the client's Plan of Care. Track aides' services and collect and maintain time reports.

JOB DESCRIPTION

• Understand the day-to-day operations related to the coordination of patient care in a home setting.
• Ability to define problems and tasks, collect data and establish facts, take action, and facilitate resolve.
• Ability to perform various computer functions, assisting with communication between departments and overall office operations.
• Knowledge of office equipment: Computer, Telephone, Copy Machine and Fax.
• Performs related duties as required and assigned by the Team Leader, Director of Patient Services, and Director of Operations.
• Demonstrates a commitment to maintaining high patient satisfaction and strives to work as a team player with the other coordinators.
• Reports significant incidents to appropriate departments.

RESPONSIBILITIES:

1. Review and follow up on all messages distributed so that any issues or problems are resolved promptly.

2. Assignment of qualified aides to patient cases. If necessary, prompt replacement the day before or immediately if needed for the same day.

3. Effectively communicate and document all case-related changes, incidents, and issues.

4. Verify and document the HHAs' scheduled attendance throughout the day.

5. Inform the Supervisor and Human Resources regarding corrective action for HHA as needed.

6. Maintain efficient methods of ensuring patient continuity of care.

7. Able to participate in and promote a team environment.

8. Establish and maintain accurate reports (e.g., availability, weekend and holiday coverage, replacement forms, and missed visits).

9. Report to the Team Leader, Coordinating Supervisor, and Administrator to ensure the area cases are adequately staffed.

10. Refer Home Health Aides with Clinical issues to the Director of Patient Services or designee.

11. Apply corrective action upon identifying HHA problematic issues related to the quality of patient care, using the disciplinary matrix as a guideline.

12. Review compliance statistics to ensure all home care workers' employment prerequisites are current before assigning them to ongoing cases.

13. Strives to maintain consistency of care by assigning the same home care providers to the patient.

14. Receives all complaints made by caregivers regarding working conditions and personnel practices or policies and works to resolve the complaint in the employee's best interests in conjunction with management staff.

15. Respect patient and employee rights and privacy, ensure the security of protected information, practice ethically, and comply with the agency's compliance program and privacy policies.

16. Answering and routing phone calls.

17. Perform general office duties.

18. Sorting/filing/scanning duty sheets.

19. Maintains a professional attitude and appearance.

20. Respect patient and employee rights and privacy, ensure the security of protected information, practice ethically, and comply with the agency's compliance program and privacy policies.

21. Perform various clerical and data entry tasks and all other duties as assigned by the Team Leader and Coordination Supervisor.

22. Assists with On-Call as scheduled by Supervisor.

WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.

COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform various complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS:

· High school diploma/ equivalency required. Two years of College preferred.

· Three years of general experience required, preferably in health care or related industry. Supervisory experience preferred.

· Proficient in Microsoft Office Suite, HHA Exchange, and Internet

· Excellent leadership and problem-solving skills

· Able to maintain a scheduling system manually and data entry proficiency.

· Excellent organizational skills with attention to detail.

· Excellent interpersonal skills.

· Investigative Ability, highly organized, self-motiAbilitytakes initiative.

· Understand the home care field regulations related to Medicare, Medicaid, and other insurance.

· To develop positive relationships, it is essential to communicate effectively with employees, patients, their families, and medical and community affiliates.

· Ability to communicate effectively in oral and written forms.

· Adaptability to pressure.

· Good communication skills