General Manager

Who We Are: Playa Bowls is New Jersey’s Original Acai Shop™, and our mission is to bring super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into 100 stores, thousands of employees, and a mission to lead communities in healthy, sustainable living.

What We Offer:

• Competitive pay: We offer competitive base pay and a great bonus program!
• Employee Benefits: We offer Vision, Dental, and Health benefits as well as 401k
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: Free food on each shift and 30% off when not working!

Who You Are: You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

What You’ll Do:

• Check products to ensure consistency, palatability, and flavor conformity.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
• Monitor budgets and timesheets.
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish and evaluate standards for personnel performance and customer service.
• Review work procedures and operational issues to determine ways to improve service, performance, or safety.
• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.
• Maintain food and equipment inventories and keep periodic inventory records.
• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.
• Order and purchase equipment and supplies.
• Assess staffing needs, and recruit staff using ADP Recruitment platform.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
• Utilize point of sale cash register. Count money and make bank deposits.
• Fill out business or government forms, maintain records, reports, files and safety reports.
• Adhere to Company opening and closing procedures and maintain accompanying records.

What You’ll Bring:

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
• Operations Analysis - Analyzing operational needs of business and adjust accordingly.

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We're excited to introduce ourselves and welcome you to an opportunity to be a part of something great. We’re looking for a passionate, driven leader to help us build an incredible team and customer experience. If you're someone who thrives in a fast-paced environment and loves leading people, we’d love to hear from you! We are a family owned franchise group opening 6 locations.

Our location is at Buckeye Commons in the Costco center

1045 N Verrado Way Suite E

Buckeye, AZ 85326

Playa Bowls General Manager Hiring Questions

• Send us a 3-minute video. (Who are you? Why are you a great fit? What excites you about managing a Playa Bowls?) Submit your video via the Dropbox Link.
• Tell me about the most difficult problem you've solved in a restaurant setting.
• What makes you the best leader for this role?
• Can you share examples of past successes? (This could be labor cost improvements, increased sales, or customer satisfaction growth—specific results would be great!)
• Have you ever built or improved a system in a restaurant? (Scheduling, inventory, training—what did you implement?)
• Give me a detailed breakdown of what you did in your last leadership role.
• What’s the hardest thing you’ve done in a restaurant? (High-stress situations, staff conflicts, handling rushes.)
• How do you train and motivate your team to perform at a high level?
• Where do you see yourself in 5-10 years?
• How long do you plan to stay in this role?
• Can you handle a fast-paced, high-pressure environment? (This job is not slow or easy.)

Dropbox Link:

https://www.dropbox.com/request/BIHbKuNrayqmKPyiTq1f