What are the responsibilities and job description for the Business Intelligence Analyst, CRM position at Player 15 Group?
Business Intelligence Analyst, CRM
Lincoln Union
Phoenix, AZ
Job Summary:
Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and Footprint Center.
Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences.
We are seeking an experienced and highly motivated individual to join our team as a Business Intelligence Analyst, CRM. This role will lead internal CRM initiatives supporting overall Sales team objectives including revenue generation, performance metrics, and lead acquisition.
What You Will Do:
- Collaborate with business area stakeholders to identify and track key business metrics for Sales related to CRM
- Perform all CRM administrative tasks as needed for Sales team, such as lead management, conducting regular database hygiene, leading the training of reps, executing special requests, etc.
- Implement changes and updates to Microsoft Dynamics to enhance user interface and align with organizational strategy
- Create self-service dashboards and develop new KPIs to measure success of department and drive insights
- Subject matter expert on CRM’s integration with other tools and data warehouse
- Keep up-to-date on industry trends as they relate to database management, lead/prospect acquisition, and technological advancements
What We Need From Our Business Intelligence Analyst, CRM:
- At least 1 year of experience using a CRM system (Microsoft Dynamics & KORE experience preferred)
- Strong attention to detail and accuracy
- Demonstrated ability to work cross-departmentally and communicate at a high level
- Ability to multi-task and meet deadlines in a fast-paced environment
- Familiarity with effective dashboard and UX design. Experience using an advanced visualization tool (e.g. Tableau, PowerBI, or Looker)
- Strong passion for the business of sports with a can-do, hard-working, proactive attitude
Experience/ Education Requirements:
- Bachelor's degree required
- CRM management and analysis experience preferred
- Proficiency in SQL
- Past work as a consultant, business analyst, or similar role a plus
What You Can Expect:
The work environment characteristics described here are representative of those that must be met by Business Intelligence Analyst, CRM to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to transit throughout the arena for long periods of time.
- This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
- S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
- Must be able to carry on a conversation both on the phone and in-person.
- Ability to Read, Write & Speak in English
- Wide range of full-time benefit options including
- Medical, Dental and Vision coverages
- Life and Disability options
- Vacation, sick and holiday leave programs
- In-arena work requirements with the potential of hybrid schedules based on each role and department.
- Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
- Visit our Culture page to learn more about our culture and work environment
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com
