What are the responsibilities and job description for the Front Desk Attendant position at Players Advantage LLC?
We are seeking a dedicated and professional Front Desk Attendant to join our team. While working for us you will enjoy a fun environment while building lasting relationships with coworkers and guests.
Front Desk Attendant Job Overview:
Front Desk Attendants perform the various functions for the Company including; manage customer traffic, light cleaning, stocking, exceptional customer service to deliver a great experience for our guests. The Front Desk Attendant also contributes to the overall safety and security of the Company by reporting maintenance needs, following safety rules, and assisting in emergency situations.
Requirements:
Primary Responsibilities:
- Attending to guests.
- Manage customer traffic.
- Assist and respond to all guest inquiries.
- Resolving guest concerns or complaints.
- Provide exceptional customer service during every guest encounter.
- Display a professional attitude, greet guests promptly with a smile, and thank them when they leave.
- General duties and cleaning to be assigned by the manager.
- Manage a very small snack bar menu (popcorn, coffee, hot chocolate).
Qualifications:
- Must have a professional, warm, and approachable disposition.
- Fluently read, write, and speak English.
- Demonstrated ability to remain level-headed in hectic and tense situations.
- Must be 21 years of age.
- Experience in customer service.
- Ability to work various days and hours as needed by the business.
- Exhibits a positive attitude and is flexible.
- Meets attendance and tardiness expectations outlined in policy.
Work Environment:
This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and printers.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time
- Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
- Occasional moving, or adjusting the equipment.
- Frequent physical movement within the entire area of the business.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
