What are the responsibilities and job description for the Consultant, Sales and Service (Florida Gulf Coast University Sports Properties) position at Playfly Sports Properties, LLC?
CONSULTANT, SALES AND SERVICE
Florida Gulf Coast University
Fort Myers, Florida
On Site
THE RUNDOWN
Playfly Sports is looking for a Consultant, Sales and Service to join our team at Florida Gulf Coast University.
Consultants serve as the primary liaison between current and prospective fans and donors and the Athletics Department, are responsible for renewing and growing all season ticket accounts, mini plan holders, group ticket relationships, and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena / stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."
WHAT YOU'LL ACCOMPLISH
- Sell ticketed sports of ticketed products
- Perform arena tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial / mini-plan ticket packages, single-game tickets and stand-alone donations.
- Meet or exceed sales goals while providing superior customer service
- Grow sales portfolio continuously by attracting additional business leads
- Manage and retain large account base of season ticket members and group sales clients
- Service all existing season ticket members
- Facilitate season ticket member upgrades and additional seat requests
- Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base and prospective leads
- Maintain records of all prospects and customers within the ticketing database
- Make a minimum of 30 connections (conversations) with fans daily, with regular tracking in CRM
- Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
- The candidate will be accountable for certain levels of outbound sales activity (executed / scheduled) and daily goals
- Work home games and season ticket member events, performing various ticket sales and service duties throughout the game
- Provide exceptional customer service to fans
- Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, businesses, individuals, groups and prospective buyers
- Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
- Execute season ticket retention programs and build relationships with assigned season ticketholders
- Other job-related duties as assigned
WHAT YOU'LL BRING
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
WHAT WE DO
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
WHAT WE STAND FOR
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
