What are the responsibilities and job description for the IT Support Specialist position at PlayPower?
Description
IT SUPPORT SPECIALIST
PlayPower, Inc. is the market leader in the play area industry. We market, design, manufacture and install custom play areas in many different market segments. With thousands of installations worldwide, our highly diversified customer base provides stability and the ability to maintain high output design and manufacturing operations.
We are hiring an IT Support Specialist. This is a new position, partnering with the IT Service Desk team, to support our 450 coworkers in both the office and manufacturing aspects of the business. This role is vital to the team – your role directly impacts our success as a company in creating playgrounds, boat docks and recreation for kids and their families. We are looking for someone who enjoys troubleshooting, works with a sense or urgency and can prioritize tasks. During a typical day, you will respond to helpdesk tickets, connect with coworkers to keep their computers, phones, and printers up and running, and provide hands-on support in the manufacturing environment.
Job Requirements:
IT SUPPORT SPECIALIST
PlayPower, Inc. is the market leader in the play area industry. We market, design, manufacture and install custom play areas in many different market segments. With thousands of installations worldwide, our highly diversified customer base provides stability and the ability to maintain high output design and manufacturing operations.
We are hiring an IT Support Specialist. This is a new position, partnering with the IT Service Desk team, to support our 450 coworkers in both the office and manufacturing aspects of the business. This role is vital to the team – your role directly impacts our success as a company in creating playgrounds, boat docks and recreation for kids and their families. We are looking for someone who enjoys troubleshooting, works with a sense or urgency and can prioritize tasks. During a typical day, you will respond to helpdesk tickets, connect with coworkers to keep their computers, phones, and printers up and running, and provide hands-on support in the manufacturing environment.
Our mission is to have fun and grow while positively impacting kids, families and businesses through the experience we create with our innovative play area products. We are always looking for people who want to have fun and make the world measurably better one play area at time.
Essential Job Results:
- MAINTAINS SOFTWARE ON COMPUTER SYSTEMS by installing and upgrading software applications and diagnosing and solving hardware and software faults.
- PERFORMS ANALYSIS by analyzing, designing, developing, testing and implementing PC, laptop, workstation, network and operating systems setups and environments, diagnosing and solving hardware and software faults and analyzing system log files to spot trends and underlying issues
- TRANSFERS KNOWLEDGE TO INTERNAL CUSTOMERS by developing and delivering end-user training
- PROVIDES TECHNICAL SUPPORT & PARTNERSHIP TO THE ORGANIZATION by supporting LAN, VPN and technical support for Microsoft operating systems, Microsoft Office, ERP systems, financial reporting and analysis, budgeting, document management, expense management, CAD software and backup software as necessary.
- PROVIDES NETWORK & SERVER SUPPORT by providing new servers and modifying existing network equipment and servers to match PlayPower needs in the timeframe established. Quickly diagnosing network/server problems and suggesting and implementing solutions. Maintaining user information on servers, to include but not limited to: Logins and passwords, Email accounts, System and Internet access, other Data access and security.
- MAINTAINS INVENTORY by tracking hardware, software media, software licenses, software maintenance contracts and purchase orders, working to establish and maintain computer room, storage and server software documentation.
- PRIORITIZE IT SUPPORT NEEDS by reviewing and analyzing Help Desk/Support metrics to quickly identify and prioritize IT support needs and analyzing system log files to spot trends and underlying issues.
- MAINTAINS PROFESSIONAL KNOWLEDGE by attending educational seminars, conferences, workshops and meetings when required.
- CONTRIBUTES TO TEAM EFFORT by accomplishing all necessary tasks and elements of the specific job function and further supporting all other company personnel and departments whenever necessary.
- OTHER DUTIES AS ASSIGNED
Job Requirements:
- Must have an associate degree in relevant area; or one (1) year certificate from college or technical school; or over five years related experience and/or training; or equivalent combination of education and experience.
- Must be computer and office technology literate.
- Must be proficient with Microsoft Outlook, Word and Excel.
- Must have good organizational skills and be able to prioritize responsibilities.
- Must be able to communicate well with co-workers, senior staff members and all internal customers as well as external customers, suppliers and sales representatives.
- Must be able to work as an integral member in a team environment. Experience working in both an office and supporting manufacturing shopfloor computers and IT infrastructure is ideal
- Must maintain regular attendance.
Benefits:
- Competitive base salary
- Medical, dental and vision insurance
- Company paid life insurance, long term disability and short term disability
- Paid vacation (12 days/year) and holidays (11 holidays/year)
- 401(K) plan with company match
- Fun, results-oriented work environment
PlayPower offers a competitive benefits package including, but not limited to, paid time off, health insurance and 401(K) for full-time positions. Qualified candidates only. Please apply through our website at www.playpower.com and click on careers. Although we appreciate all interest, only those selected for an interview will be contacted. Reference checks and pre-employment drug testing will be conducted.
PlayPower is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law.
