What are the responsibilities and job description for the Client Services Representative position at Plaza Del Amo Hospital.?

Plaza Del Amo Animal Hospital

Veterinary Receptionist

Job Description

We are looking for a dynamic and experienced part time Veterinary Receptionist to join our customer service team. The ideal candidate will have great customer service skills, be professional, upbeat, friendly and comfortable using a computer. Previous veterinary experience preferred.

Plaza Del Amo Animal Hospital is a five doctor general practice, primarily seeing dogs and cats. We also provide a full service grooming department, day and long term boarding with luxury suites. We’re AAHA accredited ensuring our clients, patients and staff obtain top of the line medicine and customer service. At Plaza Del Amo Animal Hospital we take pride in what we do! If you have a passion for animals and enjoy working with people, we would love to hear from you.

Qualifications

Have great people and customer service skills
Must be reliable, detail-oriented person and compassionate
Veterinary Reception experience 1-2 years required
Is experienced in the teamwork approach and works well with all levels of hospital team members.
Must be willing to work some weekends and flexible shifts
Must be 18 years old or older

Benefits

For fulltime associates medical, dental and vision insurance plans for you and your family

Paid sick days and holiday pay if scheduled t work a holiday for part time employees

Free mental health sessions through support linc

401(k) with company matching

Employee pet discounts

Uniforms

Responsibilities

Warmly greet clients in-person and over the phone, addressing inquiries related to veterinary care, boarding, and grooming services.

Schedule appointments for veterinary visits, boarding reservations, and grooming appointments.

Provide clients with information on pricing, service details, and availability.

Provide updates to pet owners about their animals' well-being as requested.

Handle inquiries and address concerns from pet owners professionally and courteously

Detail oriented and multi-tasking abilities

Great work ethic and team player

Handle incoming and outgoing email

Process payments for visits, medications, food, grooming and boarding

Go over wellness plans and provide billing estimates to clients

Check in clients dropping off patients for daily procedures

Process daily checkin paperwork for patient procedures

Able to work weekends and all shifts

Ensure a welcoming and organized reception area

Provide excellent customer service and help maintain a positive client experience

Able to lift 50lbs

We are open Mon- Friday 8am-6pm and Saturday 8am-4pm. The starting wage for this position is $17.27 / hr,- $20.00hr. Compensation is negotiable based on education, experience, and other relevant credentials.

Salary : $17 - $20

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