What are the responsibilities and job description for the AMBASSADOR DEALER - TABLE GAMES position at Plaza Hotel & Casino LLC?
Description
POSITION SUMMARY: Ambassador Dealers are dedicated to providing outstanding service in order to create lasting and favorable memories. This position executes the company’s core service standards, and brand attributes and initiatives. Job functions include providing prompt, accurate and courteous service while dealing multiple games, and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures.
Top 5 Specific Job Functions:
- Provide excellent service consistent with the property’s core service standards and brand attributes
- Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
- Handle transactions for “buy ins”, payoffs and markers
- Deal multiple games
- Take losing bets and pay winning bets following rules and procedures
Other Specific Job Functions:
- Maintain a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations
- Provide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable and efficient guest interactions
- Proactively greets guests within the gaming environment, identifying needs and fulfilling appropriately
- Directing guests as appropriate to minimize wait times.
- Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols
- Enthusiastically promotes features and benefits of Royal Rewards, venues and outlets
- Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary
- Exceeds standards for personal appearance and grooming at all times
- Verify fills and credits to the game
- Maintain general property knowledge
- Perform all duties while providing maximum game protection
- Notify supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner.
- Standing for long periods of time may be required
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
Required:
- Must be 21 years of age or older
- At 6 months experience and/or have successfully completed Dealer School
- Adheres to appropriate gaming regulations, policies and procedures
- Deal multiple games
- A highly motivated and energetic personality
- Has ability to take initiative and exhibit flexibility
- Excellent customer service skills
- Have interpersonal skills to deal effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts, including weekends and holidays
- Able to effectively communicate in English, in both written and oral forms
- Must have or be able to obtain a Gaming Registration
- Ability to pass an audition and interview
- Professional appearance and demeanor
- Willingness to learn how to deal additional games
Preferred:
- At least 1year experience as a Dealer
- High School diploma and equivalent
- Previous experience working in a similar gaming setting
CERTIFICATES, LICENSES, REGISTRATIONS:
- Gaming Registration
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
