What are the responsibilities and job description for the CASINO PORTER - EVS position at Plaza Hotel & Casino LLC?
Description
POSITION SUMMARY: It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees and guests while establishing and maintaining the cleanliness of assigned areas in the Casino and public areas. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
Top 5 Specific Job Functions:
- Empty and clean ashtrays/urns and trashcans
- Clean between slot machines, remove papers, glasses, debris, and discard all empty bottles
- Remove trash from assigned areas
- Remove trash and wipe down all tables from the Food Court
- Assume the responsibility for keeping your assigned area maintained in accordance with policies and procedures.
Other Specific Job Functions:
- Maintain the highest standards to ensure the quality and cleanliness in the Casino, Public Areas, Offices and other required areas.
- Keep assigned area clean of debris.
- Keep all equipment clean and free of marks.
- Keep all slot chairs/table chairs clean in assigned area.
- Remove spots from mirrors, doors, windows and walls, located in assigned area.
- Clean all bathrooms in assigned area as outlined in job procedures and as trained.
- Maintain equipment and supplies in an orderly manner as instructed by Supervisor.
- Report maintenance needs to the Supervisor.
- Report emergency repairs or situations to a Supervisor and/or Security immediately.
- Communicate with management and fellow co-workers using a two-way radio. Wearing an earpiece is required. Use of the EVS phone may be required depending on business demands.
- Deal with guests in a friendly manner, providing service and information when possible; contact Supervisor when unable to fully handle guest's needs to ensure proper handling.
- Assist in other areas as needed.
- Clean-up bio-hazards according to proper procedures.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
Required:
- Ability to communicate with guests and clients, maintaining a friendly, polite demeanor at all times.
- Ability to communicate via a two-way radio with management and fellow co-workers.
- Ability to follow and give directions effectively.
- Working knowledge of the property, all cleaning procedures, equipment and supplies.
- Excellent customer service skills.
- Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- High School diploma or equivalent.
- Able to effectively communicate in English, in both written and oral forms.
- Excellent customer service skills.
Preferred:
- Previous experience in Environmental Services, public area or comparable positions.
- Previous experience working in a similar resort setting.
WORK SCHEDULE/HOURS:
- Varies
PHYSICAL REQUIREMENTS:
- Able to lift 50lb
- Ability to stand/walk for long periods of time
- Ability to work outside during weather conditions
WORK CONDITIONS:
- Able to work outside during summer and winter temperatures when assigned.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Union Referral
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
