Business Operations Specialist

Plethy is an early growth stage digital healthcare company dedicated to providing patients with exceptional care and services. We support patients in their recovery at home. Plethy’s solution generates home recovery and psycho-social data. This data drives personalized care, quicker interventions, and analytics for quicker recovery and cost savings.

Job Description

As our Operations Specialist, you will be responsible for creating, implementing, and owning processes that will improve our customer and patient success. You will work cross-functionally with various teams and ensure a company runs smoothly and efficiently by implementing processes and practices across the organization.

In addition, you will support the company’s accounting processes by managing customer accounts and payment reconciliation.

Responsibilities:

· Your work is all about making a meaningful difference in patient’s lives

· Create and document processes for customer success, patient success, and sales enablement

· Establish key metrics and lead the development of analytics to provide insightful recommendations.

· Assist Operations Manager with preparing customer reports and quarterly presentations

· Prepare regular and ad hoc business reports. Review reports for accuracy and completeness.

· Clean and sort data sets for projects, KPIs, or customers. Prepare presentations based on data analysis

· Assist Logistics & Support department as needed

· Manage customer invoice process from end-to-end: prepare invoice data, generate, document, and investigate discrepancies

· Track received revenue by tracking and be a go to resource for customer’s payment team in addressing open invoices.

· Manage accounts payable to third-party vendors: track payments and resolve billing issues

Our ideal candidate will have:

· Bachelor’s degree in business, accounting, finance or related fields

· 2 years of experience in business operations

· Self-starter who can work independently as well as in a team setting.

· Strong interpersonal and exceptional problem-solving skills

· Excellent communication and interpersonal skills

· Strong critical thinking and problem-solving skills, including the ability to perform root cause analysis.

· Demonstration of high attention to detail and ability to prioritize initiatives while managing work time efficiently. Self-starter who can work independently and in a team.

Skills

· Proficient knowledge of MS Office: Excel, pivot tables, V-Lookup, macros and formulas; Using Vizio, PowerPoint, or Word to create visualizations of a process.

· Must understand basic principles of finance, accounting, and bookkeeping

· Experience creating customer facing presentations using data and anecdotal information

· Aggregating large data sets. Using data to tell a story. Data Analytics, data cleaning, dashboards, reports, trackers, formulas, pivot tables

· Any VBA coding experience would be a plus

Plethy is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Learn more at www.plethy.com

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• San Jose, CA 95131 (Required)

Work Location: Hybrid remote in San Jose, CA 95131

Salary : $70,000 - $80,000