Customer Quality Manager Sr

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.

When we invest in our people, we invest in building a better world.

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:

$109,600.00 - $164,400.00

Purpose Statement: The Customer Quality Manager Sr is responsible to apply expertise in the quality discipline to make quality a positive differentiator for strategic customer accounts. This role takes ownership of the quality relationship with customers driving consistent and high standards of quality through multiple Plexus teams and functions. This is an indirect leadership role where the ability to employ principles of quality will shape product quality within Plexus ultimately leading to increased customer satisfaction.

Key Job Accountabilities

• Advise customer focused teams and collaborate with customers on methods of process control, process improvement, testing, inspection and change management to ensure existing and new products are free of flaws and function as designed.
• Represent Quality during contract negotiations creating the most efficient way of applying the Plexus Quality Management System to meet Customer and Regulatory requirements. Support manufacturing sites on interpreting agreements and creating quality plans for cross functional teams to meet or exceed these requirements. Monitor performance of agreed upon terms holding teams accountable and advocating on behalf of Plexus or the Customer when appropriate.
• Trend internal and external quality data to analyze quality performance, identify trends and develop actions to take. Present data analysis, internal or external quality challenges and regulatory changes to Customers and multiple levels within Plexus recommending process, product or service improvements as needed.
• Solve unique and complex problems that have a broad impact on Plexus by collaborating with Customers and leveraging cross functional teams. Share best practices and foster a culture of continual improvement through participation or leadership in targeted events, business reviews and the training of employees in methods of achieving the Plexus Zero Defect Strategy.
• Coach, teach and mentor quality professionals and leaders in support of Plexus' Best People Strategy ensuring employees receive the development support and feedback needed to realize their full potential.
  
  

Education/Experience Qualifications

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience.
• A combination of education, experience, and time in field will be taken into consideration, and internal candidates may have distinct requirements tailored to their demonstrated skills and contributions within the organization.
  
  

Other Qualifications

• Advanced industry experience in development and management of standards such as AS9100, ISO 9001, ISO 13485 is required.
  
  

Physical Requirements

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements. Role may require working individually on tasks with a prolonged focus on written material, working collectively as part of a team of various disciplines and backgrounds and working in multiple software systems
  
  

Travel Requirements

• Less than 40%
  
  

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com . Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.