Branch Inside Sales HVAC

Description

Branch Inside Sales - HVAC

Reports To:  Branch Manager and/or Product Manager

Work Hours: Full Time

FLSA Status:  Exempt

Branch:  West Hartford, CT

Position Purpose:

Ensure customer satisfaction by providing customer sales support and achieving branch sales goals based on company objectives.  Provide exceptional service to Plimpton and Hills customers over the phone and within the assigned branch. Maintain an extensive knowledge of company plumbing / heating / HVAC products in order to best meet and anticipate the needs of the customer. Work collaboratively with inside sales, branch management and associates to generate sales.

Essential Functions:

• Provide exceptional customer service at all times, actively seek opportunities to help customers.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Effectively handle escalated customer calls as needed.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Understand and anticipate the needs of customers.
• Follow up on leads through email and phone calls.
• Connect potential accounts to the appropriate team members in order to best service their needs.
• Proactively seek opportunities to obtain new customers and introduce them to the products and services that best match their needs.
• Determine customer needs and potential for additional sales through suggestion of related products which will enhance their experience.
• Teach customers about product features and benefits.
• Apply active listening skills; paying attention to what customers are saying, being sure to understand their needs and asking appropriate questions in order to best enhance their purchasing experience.
• Achieve company set goals and objectives as well as consistently strive to exceed sales performance goals.
• Use customer feedback to generate ideas about new features or products
• Research and discover methods to increase customer engagement
• Continuously expand knowledge on new products, pricing changes, and discontinued products in order to best service the customers
• Determine product sale price in accordance with company procedure as well as address questions about product availability
• Keep pricing lists and structures confidential
• May be responsible for branch beginning or end of workday building security
• Maintain a clean and professional work environment.
• Perform other responsibilities as directed.

Qualifications

Experience, Education & Skills:

• A minimum of five to seven years HVAC industry Inside Sales/Counter Sales or Outside Sales experience required.
• Knowledge of plumbing / heating / HVAC products required
• Familiarity with industry’s rules and regulations.
• Result driven and customer focused.
• High school diploma or GED required, Associates degree preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Salary : $22