HVAC Tech Specialist

Description

HVAC Tech Specialist

Reports To:  HVAC Product Manager

Work Hours: Full Time

FLSA Status:  Exempt

Branch(s): location varies

Position Purpose:

Provide technical support for multi-HVAC product lines. Internal technical support for heating/cooling load calculations. Effectively handles product support, accurately builds new products and trouble shoots. Offers a high level of customer service and support.

Essential Functions:

• Technical Support for our Multi-HVAC lines including Bosch, Ruud, Century and others. Support to include hydronics including Weil McLain, Peerless, Utica, St. Roch and others.
• Requires travel for onsite support throughout our Connecticut, Massachusetts and New York locations.
• Internal technical support for heating/cooling load calculations
• Responsible for product support throughout the company both at branches and on site locations
• Keep up to date on continuous training on all current and future HVAC products
• Implement trainings to employees internally and to external contractors
• Events support such as product spotlight events, counter days at all P&H locations as well as after hour event support such as dealer meetings, trainings etc.
• May be required to attend away/overnight trainings for products during the year.
• Must have HVAC technical abilities such as wiring support, refrigeration cycle, hydronics technical support, Gas, & Oil furnace and boiler technical knowledge
• Provide hands-off technical support advising P&H contractors solutions to their technical problems in all aspects of HVAC and hydronics.
• Radiant, Snowmelt & Duct design are a plus
• Accurately build out product descriptive screens as well as keep descriptive information up to date.
• Build new products out in a consistent manner.
• Design/setup/instruct HVAC related subjects for both in-house and on-site contractor visits.
• Assist with in person trainings at branches and other training locations; some travel may be required.
• Recognizes HVAC tech issues, problems, or opportunities and determines best action needed.
• Practice teamwork in order to best service internal and external customers
• Keep up to date on HVAC product and industry knowledge
• Maintain a safe, clean and professional work environment
• Other duties as required

 Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Experience, Education & Skills:

• Minimum three years HVAC experience required.
• High school diploma or GED required and HVAC/trade certification.
• Must possess a valid drivers license and a clean motor vehicle record
• Mathematical skills, accuracy in measurements
• Working knowledge of Microsoft Office including Word, Excel required.
• Experience using current hardware and software peripherals.
• Ability to multi-task and to meet deadlines.
• Excellent organizational skills and attention to detail.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Salary : $70,000 - $85,000