Customer Service/Collections Specialist

PLS®: People. Location. Service

PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

This position is responsible for the collection and resolution of assigned delinquent accounts for PLS stores. The candidate will primarily utilize the phone to connect with customers in an attempt to collect current and past due payments. He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.

Job Responsibilities:

• Maintain and manage assigned customer accounts in queue.
• Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
• Establish payment plans and follow-up with customers to ensure agreements are fulfilled.
• Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
• Review and prioritize collection activities to maximize collections.
• Research and reconcile misapplied payments.
• Perform other tasks and duties as assigned by the Collections department.

Job Requirements:

• Prior experience in a retail or call center environment.
• Excellent customer service skills
• The ability to work a flexible schedule, to include evening and weekend shifts.
• Previous collections experience is not required.
• Demonstrated written and verbal communication skills.
• Be able to work effectively in a fast-paced environment, prioritize workload and meet deadlines
• Must be a team player.
• Must be dependable and goal driven.
• Spanish/English bilingual a plus

Physical Requirements:

• Must be able to sit and/or stand for long periods of time
• Ability to lift 15 lbs.
• Varies from light to heavy depending on assignment

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS:

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talent@PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment