Customer Service Specialist- Collections

Role : Customer Service Specialist- Collections

Location : Chicago, IL (Archer Heights)

Schedule : Hybrid, however, only onsite 3x / month. Rotating shifts every two weeks of either 7am - 3 : 30pm CST or 8 : 30am - 5pm CST (M-F).

Pay : $50-$53K quarterly bonuses

Position Overview

We are seeking a versatile professional to provide comprehensive support and services with a primary focus on accounts receivable activities. In this role, you will also assist the sales team and customers by managing all aspects of the customer lifecycle, including pre-sales inquiries, order management, collections, and invoice payments. You will address both inbound and outbound communications, leveraging your customer service skills, expertise, and resources to deliver exceptional results.

Key Responsibilities

• Respond promptly to inbound calls and emails, addressing inquiries about order processing, credit applications, and creditworthiness assessments.
• Evaluate payment trends using credit reports and maintain thorough documentation of credit, tax, and collection activities.
• Review and validate tax exemption certificates, process credit memos for tax adjustments, and ensure compliance with regulations.
• Contact customers via phone and email to address past-due invoices using a soft collections approach, escalating or negotiating payment plans as needed.
• Research and resolve credit balances, issue credit memos, and collaborate with sales representatives to address outstanding accounts.
• Analyze billing and payment histories to reconcile discrepancies, prepare corrections and adjustments, and implement resolutions.
• Manage daily task schedules, adapting to changes and using slower periods to follow up on open cases, unassigned issues, or outbound collection efforts.
• Proactively solve problems, engage with customers, and contribute to a collaborative and innovative team environment.

Qualifications

Salary : $50,000 - $53,000