What are the responsibilities and job description for the Customer Service Representative position at PLUMBER BROTHER?
We are seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador of our company, engaging with customers to ensure their needs are met and their issues are resolved promptly. As a Customer Service Representative, you will play a crucial role in fostering positive customer relationships, ensuring that every interaction reflects our commitment to quality service and satisfaction.
Responsibilities
Responsibilities
- Answer customer inquiries via phone, email, and in-person regarding plumbing services and products
- Process service requests, appointments, and order entries swiftly and accurately
- Resolve customer complaints and issues effectively, escalating when necessary to ensure a positive outcome
- Maintain accurate records of customer interactions and transactions in our database
- Provide detailed information about our service offerings, pricing, and availability to customers
- Assist with marketing initiatives, including promotions and customer follow-ups, to enhance customer engagement
- Collaborate with plumbing staff to schedule and coordinate service appointments effectively.
- High school diploma or equivalent; additional customer service training is a plus
- Proven experience in a customer service role, preferably in a plumbing or service-related industry
- Exceptional communication skills, both verbal and written, with a strong emphasis on active listening
- Ability to handle difficult situations and resolve conflicts with professionalism and empathy
- Proficiency in using customer service software and Microsoft Office applications
- Strong organizational skills with the ability to multitask in a fast-paced work environment
- A positive attitude, a team-oriented mentality, and a genuine desire to help customers.
