What are the responsibilities and job description for the Customer Service Nerd (CSR): Outbound Nerd position at Plumbing Nerds?
CUSTOMER SERVICE NERD (CSR): Outbound Nerd
At Plumbing, Cooling, and Electrical Nerds, we're dedicated to delivering top-tier service for our customers. As we continue to grow, we're looking for a proactive and experienced customer service representative to make outbound calls. In this role, you'll reach out to customers to follow up on inquiries, book new jobs, offer services, and ensure an outstanding customer experience every step of the way.
DAILY EXPECTATIONS
- Make outbound calls to customers to book new opportunities for our company.
- Clearly communicate product or service updates.
- Resolve customer issues with efficiency, escalating as needed.
- Handle high volume of outbound calls.
- Document and update customer records.
- Gather and report feedback from customers to help improve our services.
PREFERRED SKILLS & EXPERIENCES
- Previous experience in customer service.
- Experience in the home service industry is preferred.
- Highly organized & able to prioritize.
- Service Titan experience is a plus.
- Must have experience with Google Sheets or Microsoft Office.
- Must be honest, ethical, and represent the company professionally in al business matters.
- Provide 5-star customer service.
- Must be self-motivated and posses a positive, professional demeanor.
- Be accountable to your metrics and be willing to try new things in order to improve.
NERDY PERKS
- Top Compensation
- Health, Vision, Dental, and 401(k)
- Paid Time Off and Company Holidays
- Bonus Available if exceeding outbound call expectations and booking rate
- Plumbing, Cooling & Electrical Nerds is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
- All candidates are required to undergo a pre-employment drug screen and employment
