Patient Care Coordinator

Job Description

Salary: $15-$20

Objective: Improve the patient experience at PT Plus clinics, convert consumers to patients, and ensure proper patient case setup. A personable individual who is passionate about patient care, helping others, and reducing access barriers to care at PT Plus clinics.

Essential Duties & Responsibilities:

• Medical Receptionist:
• Have a thorough understanding of care we provide, responding to inquiries
• Provide general knowledge regarding clinical skills, services and programs
• Greet patients upon arrival, assist with questions and concerns, and take payments
• Ensure patient paperwork is completed, scanned into EMR same day, and shredding upon completion
• Routine, light cleaning to maintain a neat clinic
• Maintain inventory stock for medical, retail, and office supplies
• Maintain schedule density for clinics via processes provided
• Patient Care Coordination:
• Manage central phones, check messages, and return phone calls within 24 hours/1 business day
• Manage incoming central faxes, reaching out to referrals within 24 hours/1 business day
• Daily Review of EMR Task list
• Perform a benefit check for rehab services and educate patients regarding fees for their services
• Complete Insurance Authorization process and forms as needed
• Maintain coverage throughout the entire POC, communicate with patient and clinical staff regarding interruptions or barriers to patient authorization, including when max benefits have been reached
• Other duties as assigned