What are the responsibilities and job description for the Patient Care Coordinator position at Wisconsin Spine and Pain?
Reports to: Operations Director
Department: Administrative – Front Desk
Exempt Status: Non-Exempt (Hourly)
Position Status: Full Time (Monday – Friday)
Location: Waukesha
Position Summary
How You Will Make a Difference: Creating a positive first impression is everlasting. Here at Wisconsin Spine and Pain, we believe in creating and fostering excellent patient care and customer service. As the first point of contact, it is essential for our patients to be greeted in a warm and professional manner. It is our goal to register, obtain necessary insurance cards, Photo ID and all applicable consents as efficiently as possible.
Key Responsibilities/Duties
Ø Update and maintain patient demographic information
Ø Knowledgeable in Commercial and Non-Commercial Insurance, as well as Medicare and Medicaid
Ø Update and maintain accurate insurance information
Ø Conduct excellent customer service such as greeting the patient in a timely manner
Ø Obtaining and maintaining proper consent forms, insurance cards and photo identification
Ø Collect patient payments at the time of service
Ø Schedule appointments
Ø Ability to multitask
Ø Ability to remain calm and collected during stressful times
Ø Answer incoming calls in a timely manner
Ø Knowledge of HIPAA and maintain the privacy of all patient information
Ø Assist with training peers as needed
Ø Communicate appropriate and timely information to patients, providers, family members, and peers in a positive, team oriented, and supportive manner
Ø Utilize technology appropriately
Ø Willing to learn new processes
Ø Maintain an organized clean desk, as well as the patient waiting area
Qualifications
Education:
Must be a high school graduate or possess a GED
Experience:
Two years of medical office experience is preferred
Knowledge/Skills/Abilities:
Maintain strict confidentiality
Provide excellent customer service as well as patient care
Act as a member of a team, building and maintaining trust. Treat all others with respect
Must have exceptional communication and timely decision-making skills
Must show empathy, patience and remain composed under pressure as appropriate
Work Environment/Physical Demands:
Lifting up to 20 pounds frequently
Frequent sitting and talking
Occasional standing, walking, reaching, carrying, lifting, pushing and pulling
Job Type: Full-time
Pay: $18.79 - $20.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $19 - $20
