Director | Front Office | Motto by Hilton Washington DC City Center

We’re looking for a Director of Front Office that is a hard-working, charismatic person who wants to grow in hotel operations. The ideal candidate is dedicated, personable, professional, and communicates well. This person will lead our Guest Services department, directly reporting to the General Manager and will play a critical role in the hotel’s continued success. This is a full-time, on-site position, and the salary range is $80,000-$85,000.

The Property

Motto DC City Center is one of DC’s first Micro Hotels. Motto is unique and embraces the diverse flavor of hundreds of different locations and personalities. We all share a common purpose that drives our actions, conversations, and efforts on the job. We desire to create a welcoming space that’s unique to the locale, that serves our guests like the helpful host team members aspire to be. We share a common purpose that drives our actions, conversations, and efforts on the job. We strive to create a welcoming space that’s unique to our city, while aspiring to serve our guests like accommodating hosts.

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You Will Be Doing

• Coach, develop, and train your team within the Motto Service Culture and Modus Vision.
• Champion our culture and vision.
• Maintain a positive, supportive culture that brings colleague excitement into each day.
• Take full ownership of the Front Office Department through holding yourself and others accountable. Set clear expectations and address issues directly.
• Collaborate upwards, downwards, and laterally, looking forward and strategically planning the guest experience from beginning to end.
• Lead from the front and create followers by setting an example for the junior leaders of the Guest Services Department.
• Treat the colleague experience as you would our guest experience. Set your team up for success and understand how to pivot when plans and circumstances change.
• Continuously consider the bigger picture and understand your impact on the team, the hotel, and the company.
• Roll up your sleeves and be prepared to involve yourself in the day-to-day operation.

What You Bring to the Table

• Passion for hospitality will be apparent, just in speaking with you.
• You have worked in hotels for at least 5 years, and 2 of them have been in a leadership role with brand experience preferred.
• As a leader at the property, you will be an example of the Modus Vision and Core Values in action.
• Our fast-paced environment requires that you communicate clearly and have a high level of professionalism.
• You’ll have experience in coaching, mentoring, and teambuilding.
• You’ll have in-depth knowledge of the local neighborhood and city.
• You’ll know how to handle funds responsibly and reliably, and you'll be able to use the tools of the trade: computers, databases, and property management systems, and be able to train your team to do the same.
• You’re not afraid of feedback. You know how to accept and give feedback upwards, downwards, and laterally in a professional way.

What’s In It for You

• Competitive compensation package, including quarterly incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Gifted PTO on day 1 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Salary : $80,000 - $85,000