General Manager | Lionsback Resort | Moab, UT

We’re looking for an experienced General Manager who will oversee all aspects of Lionsback Resort's operations, ensuring exceptional guest experiences and fostering strong relationships with both rental guests and property owners. This role requires a dynamic leader with a deep understanding of luxury resort management, particularly in environments offering both rental and ownership accommodations. This is an on-site, exempt position that reports to the Vice President of Operations.

Lionsback Resort

Lionsback Resort is a premier destination nestled on 175 acres in Moab, Utah, offering luxury casitas available for both rental and ownership. Our resort provides guests and owners with unparalleled access to the natural beauty of the surrounding national parks and recreational areas, combined with top-tier amenities and services.

 What You’ll Do

• Own all areas of the operation, including front office, housekeeping, and engineering.
• Experience managing short term rentals and HOAs.
• Lead through your leadership team to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining colleague engagement.
• Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability.
• Communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and desired results. 
• Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes.
• Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.
• Deliver best-in-class guest service and satisfaction by executing against the Modus Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
• Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack. 
• Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
• Have a hand in building out the vision and bring this new brand to life in all corners of the hotel.
• Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
• Champion our values, vision, and culture.

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You’ll Do

• Oversee daily operations across all departments, including front desk, housekeeping, maintenance, and food and beverage services, ensuring seamless and efficient service delivery.
• Cultivate and maintain positive relationships with rental guests and casita owners, addressing inquiries, concerns, and feedback promptly and professionally.
• Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability.
• Communicate the direction and purpose of all initiatives, resulting in associate ownership, pride, and desired results. 
• Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes.
• Inspire and motivate your team to foster a guest-focused and results-oriented environment.
• Deliver best-in-class guest service and satisfaction by executing against the Modus Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
• Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack. 
• Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
• Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
• Act as the face of Lionsback Resort within the Moab community, building relationships with local businesses and participating in community events.
• Champion our values, vision, and culture.

 Who You Are

• Have a minimum of 5 years of experience in luxury resort management, with a preference for experience in properties offering both rental and ownership accommodations.

• Have a track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your achievements.
• Possess a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.
• You enjoy creative and innovative projects that focus on brand development.
• A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests.
• You love to inspire and motivate your team while focusing on learning and development, giving and receiving feedback.

 What’s In It for You

• Competitive compensation package and incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

 Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

This individual will reside in the Moab, UT area.