Night Auditor-HOTEL DU PONT

Job Summary

The Night Auditor is responsible for balancing and reconciling the day’s transactions, ensuring the accuracy of the hotel’s financial records. This role involves auditing and posting room, restaurant, and bar charges, generating essential reports, and resetting the system for the next day’s operations. The Night Auditor serves as a key team member, assisting with front desk operations as needed, and maintaining exceptional service standards to enhance guest satisfaction.

Summary of Essential Job Functions

• Financial Auditing:

  • Balance and reconcile daily revenues from rooms, restaurants, and bar transactions.
  • Audit point-of-sale (POS) tapes/journals to generate daily Restaurant Revenue Reports, including revenue breakdowns, covers, server fees, tips, and settlements.
  • Review and correct discrepancies in revenue and settlement accounts.

• System Management:

  • Run audit reports/journals from front office and POS systems.
  • Input daily revenue, expenses, and allowances into the front office system to generate key reports such as the Guest Ledger Summary and Daily Restaurant Summary.
  • Reset systems to prepare for the next day’s operations.

• Front Desk Support:

  • Perform Guest Service Agent (GSA) duties as needed, including checking in guests, managing reservations, and handling phone inquiries.
  • Provide exceptional guest service by addressing concerns and ensuring a positive experience.

• Additional Responsibilities:

  • Assist with the breakfast bar setup as required.
  • Maintain accurate and organized filing systems.
  • Perform other job-related duties as assigned by the supervisor.

Required Skills and Abilities

• Communication Skills:

  • Strong verbal and written communication skills in English.
  • Ability to effectively interact with guests, team members, and supervisors in a professional and courteous manner.

• Technical Proficiency:

  • Basic mathematical skills, with the ability to perform accurate calculations using a 10-key calculator.
  • Proficiency with moderately complex computer systems, including front office and POS software.

• Problem-Solving:

  • Ability to handle computer-related issues during the shift and address guest and employee concerns positively and efficiently.

• Personal Attributes:

  • Self-starter with an even disposition and a professional appearance.
  • Team player with a willingness to assist coworkers and adapt to changing responsibilities.

Customer Satisfaction

HOTEL DU PONT is dedicated to providing outstanding guest experiences. As a Night Auditor, you are an ambassador for the hotel, exemplifying professionalism and respect in all interactions with guests and team members.

Work Habits

• Adhere to hotel standards for dress, grooming, punctuality, and attendance.
• Be adaptable to changes in procedures and work areas, with a willingness to learn and grow.
• Exhibit problem-solving skills and seek assistance when needed.

Safety and Security

• Follow all hotel safety and security protocols, including key controls and proper handling of chemicals.
• Report safety hazards and concerns promptly to ensure a secure environment for guests and associates.

Additional Information

This job description provides a general overview of the role’s primary responsibilities and requirements. It is not exhaustive and may be modified at the company’s discretion. Employment at HOTEL DU PONT is at-will, and this document does not constitute an employment contract.