What are the responsibilities and job description for the PT Coffee Shop Barista|Hilton Melbourne|Melbourne, Florida position at PM New Logo?
Summary of Essential Job Functions
· Welcomes and connects with every customer to provide excellent customer service.
· Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
· Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales ( as applicable)
· Responds to customers needs and says thank you to every customer.
· Maintains customer service area and equipment in a clean and appealing manner
· Demonstrates “ just say yes” behavior when taking care of customer needs
· Prepares a variety of customer beverage orders such as espresso drinks and coffee of the week to Starbucks standards.
· Follows store policies and procedures for operational flow at each station
· Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.
· Presents oneself professionally ad demonstrates clear communication by using start skills with all customers and partner interactions
· Follows standards for merchandising, stoking, rotating, and storing all products.
· Performance equipment maintenance in accordance with preventive maintenance checklist.
· Follows cash handling and register policies.
· Follows inventory stocking and recording guidelines
· Learns and demonstrates creating the Starbucks experience
· Learns and demonstrates all performance standards by completing initial store training and passing barista certification with a score of 90% or better.
Abilities Required
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to use point of sale. Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.
