Customer Service and Collections Specialist

PMB Services, Inc. is looking for a full-time Customer Service and Collections Specialist who is passionate about helping others and providing superior customer service with effective communication and listening skills. PMB is a locally owned and operated family business established in 1984. With over 39 years in business, we are committed to providing a great workplace environment for our employees with thorough, hands-on training and support. 

You will be joining a dedicated team that is committed to building relationships with our customers and solving problems. We value your input and contribution to the team. Candidates who enjoy building relationships, providing best-in-class customer service, and solving problems will be successful at PMB.

PMB offers competitive pay, monthly bonus potential, and benefits. Must have basic computer, email, and phone skills.

• Paid Vacation of one week (5 days) after 90 days, two weeks (10 days) after one year, and 3 weeks (15 days) after five years of service. 
• PTO
• 8 paid holidays ( New Year’s Day, Memorial Day, Labor Day, Independence Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day)
• Major Medical, Dental, Vision
• Eligibility for company paid life insurance of $25,000
• Eligibility for Additional Supplemental Life, Short-term and Long-term Disability
• 401(k) Retirement Savings Plan with up to a 3% Company Match
• Job Type: Full-time, 40 hours per week
• Some Over-time may be required.
• Pay: Competitive Hourly Pay based on Skills and Experience plus Monthly Bonus Potential.
• Background check will be conducted, and drug test required.
• Pre-employment skills testing will be conducted.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Display a cheerful, upbeat, energetic, and positive attitude.
• Willing and committed to providing exceptional customer service.
• Front-line communication with all customers.
• Achieve applicable goals and benchmarks.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Document conversations clearly and concisely.
• Resolve customer issues and complaints concerning billing.
•  Work closely with other departments to resolve customer issues.
• Transfer phone calls to other departments as needed.
• Utilize customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.
• Troubleshoot with customers to resolve Mobile App and Website issues.
• De-escalate customer situations and solve problems as needed.
• Resolve customer inquiries with limited escalation to team leaders.
• Other duties as assigned.

Job Type: Full-time, 40 hours per week

Salary: From $16.50 per hour, plus monthly bonus potential

Benefits:

• 401(k) matching up to 3%
• Health insurance
• Dental insurance
• Vision insurance
• Optional Life Insurance, Short-term and Long-term Disability
• Paid time off
• Paid Vacation
• Employee discount

PMB Services, Inc. is an equal opportunity employer.

QUALIFICATIONS

• High School diploma/GED required.
• Must be dependable and consistently punctual for all scheduled shifts.
• Ability to work in a fast-paced environment.
• Ability to remain calm and professional in stressful situations.
• Strong relationship-building and listening skills.
• Strong critical thinking, de-escalation, and problem-solving skills.
• Excellent interpersonal communication skills, both verbal and written.
• Ability to work with others to meet team goals.
• Strong organizational and multi-tasking skills with an acute attention to detail.
• Computer proficiency in Microsoft Office and Adobe PDF is a plus.
• Ability to type 25 wpm preferred.

Shift:

• 8-hour shift
• Day shift
• No nights
• Some Over-time required

Weekly day range:

• Monday to Friday
• 40 hours per week

Work setting:

• Office

Ability to commute/relocate:

• Paris, TN 38242: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person