What are the responsibilities and job description for the Customer Service Representative position at PMC Global, Inc.?
Position Title: Customer Service
Location: Sun Valley, CA 91352
FLSA: Non-Exempt/Fulltime
Shift: Business Hours
Work authorization: United States (required)
Department: Finance
Summary/Objective
The Customer Service Representative will be researching and resolving customer A/R issues, preparing aging report, placing billing and collection calls.
Essential Functions
Travel Required: No travel required
Working Environment/Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment, mostly indoor office environment with windows, offices with equipment noise, offices with frequent interruptions. The department atmosphere is quiet, friendly and collaborative but hardworking.
In performing the duties of this position, the employee is required to: talk and listen, sit, stand and walk throughout the work day, use of hands to finger, handle, or feel objects, tools or controls, reach with hands and arms.
While on jobsites, this person must adhere to OSHA safety guidelines and protocols which means this person may be required to wear personal protective devices such as but not limited to hearing and eye protection
About PMC Global, Inc
PMC Global, Inc. is a privately-held management company and resource partner with corporate offices in three states and more than 20 subsidiaries in 10 U.S. states and 17 countries. From its roots in the early stages of the plastics polymer modification industry a half century ago, PMC has branched out through start-ups and strategic acquisitions to dominate select markets in plastics/chemicals, manufacturing, food service, packaging and finance. PMC and its subsidiaries employ more than 3,500 worldwide.
Location: Sun Valley, CA 91352
FLSA: Non-Exempt/Fulltime
Shift: Business Hours
Work authorization: United States (required)
Department: Finance
Summary/Objective
The Customer Service Representative will be researching and resolving customer A/R issues, preparing aging report, placing billing and collection calls.
Essential Functions
- Entering sales orders into SAGE
- Confirming the sales orders and letting the customers know if they if the order was going to ship in full.
- Scheduling the trucks for Sun Valley to pick-up and ship out orders.
- Help gather information from carriers if customer claimed shortages.
- Enter ASN (Advance Ship Notices) in SPS Commerce
- Receive shipments from Mexico into SAGE for all 3 locations.
- Help answering the customer service line to direct consumers where to find our products.
- Send out sample requests for the Sun Valley location
- Researching unauthorized deductions – Contacting the brokers and requesting back-up.
- Verify discrepancies by and resolve clients’ billing issues.
- Facilitate payment of invoices due by sending bill reminders and contacting clients.
- Maintain customer records.
- Follow up on client invoices via email or collection calls
- Experience with Microsoft Outlook, Word and Excel
- Performs other related duties and projects as assigned by management
- 2 years of relevant experience in customer service
- Proficiency in Billing Collection
- Foundational knowledge in Aging Reports
- Capable of working both independently and with teams
- Possess strong attention to detail and able to multi-task
- Ability to interact well with all employees and perform as a team player is essential
- Possess excellent communication skills and maintain a pleasant, friendly demeanor
- A champion of safety - must abide by all safety protocol and be an example to others when safety is an issue
- Understands the need for integrity and demonstrates awareness of ethical implications in all situations
Travel Required: No travel required
Working Environment/Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment, mostly indoor office environment with windows, offices with equipment noise, offices with frequent interruptions. The department atmosphere is quiet, friendly and collaborative but hardworking.
In performing the duties of this position, the employee is required to: talk and listen, sit, stand and walk throughout the work day, use of hands to finger, handle, or feel objects, tools or controls, reach with hands and arms.
While on jobsites, this person must adhere to OSHA safety guidelines and protocols which means this person may be required to wear personal protective devices such as but not limited to hearing and eye protection
About PMC Global, Inc
PMC Global, Inc. is a privately-held management company and resource partner with corporate offices in three states and more than 20 subsidiaries in 10 U.S. states and 17 countries. From its roots in the early stages of the plastics polymer modification industry a half century ago, PMC has branched out through start-ups and strategic acquisitions to dominate select markets in plastics/chemicals, manufacturing, food service, packaging and finance. PMC and its subsidiaries employ more than 3,500 worldwide.
Salary : $18 - $20
