Project and Operations Manager

Position Summary:

This position is responsible for high-level operational support of the Chief Operating Officer (COO) for the City of Philadelphia's Department of Public Health. The position will plan, organize, and direct work for staff who report to the COO, and will independently manage process/quality improvement, and operational projects as directed. This position will formulate policies, collaborate with other Department and City partners and agencies, produce reports and analyses, engage with contractors, oversee daily management operational responsibilities, and will own several key operational functions as directed.

Duties and Responsibilities:

Operations Facilitation and Meeting Leadership

• Manage and prepare for key operational meetings, including ensuring materials are sent in advance, documents are prepared, minutes are kept, objectives are achieved, and follow up occurs in a timely way
• Launch operational/administrative leadership team meetings, including development of group charter, coordination of systems and tools to operationalize team's work, and maintain ongoing after launch and implementation

Project Management

• Oversee large, often cross-department or organization-wide projects or initiatives, bringing together multiple stakeholders to drive decisions
• Participate in design, planning, and project management of key systems improvements in areas of responsibility under the COO, often in partnership with other divisions or program like Information Technology, Performance Management, Human Resources, and others
• Develop plans, schedules, and budgets for projects to improve existing processes and follow through on required implementation and training
• Identify key organizational change management and training needs that recommended process redesign will have on a program or division
• Develops tools and methods to track and report relevant key performance indicators
• Evaluate effectiveness and impact of work and identify metrics to evaluate performance

Analysis and Special Projects

• As directed, research, benchmark, and analyze data in order to produce reports and make recommendations to decision-makers
• Develop and maintain understanding of subject matter experts and areas of expertise within the City and Department on specific topics

Succession Planning

• Ensure that each division under the COO's area of responsibility has adequate human resources to complete its duties
• Facilitate creation and completion of succession plans and ongoing maintenance
• Facilitate creation and completion of plans to retain, develop, and invest in high-performing employees and ongoing maintenance

Other Duties

• Provide project-based support to programs (i.e., for policy-specific proposals, marketing materials, talking points, annual reports, budget development and other documents) as assigned
• Support development, planning and implementation of special projects as assigned
• Supervise interns, contractors, or vendors, as assigned
• Perform other duties as assigned

Skills Required:

• Excellent written and verbal communication skills
• Excellent analytical skills, ability to interpret, digest and analyze data
• Familiarity with local government, large and complex organizations, and local public health environment, stakeholders and issues
• Demonstrated ability to foster and maintain professional and collaborative relationships with diverse groups of stakeholders and establish collaborative team environments
• Well-versed in project management and keeping groups communicating and working toward a set of goals and deliverables
• Experience in basic data collection and analysis, preferably including budget analysis and producing charts/graphics
• Proficiency with the Microsoft Office suite, including Word, Outlook, Excel and Power Point
• Familiarity with public health, safety net health care
• Excellent proficiency in working with diverse stakeholders and focusing on equity

Education and Experience:

• Bachelor's degree from an accredited college or university
• Graduate degree in Public Administration, Public Policy, Public Health, or related field preferred

Essential Functions:

• Must have the ability to physically perform the duties and be able to work in the environmental conditions required of a position in this class including budget analysis and financial report generation.

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.