What are the responsibilities and job description for the Access Coordinator position at PMP Management?
PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.
Who We Are
Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.
PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.
Who We’re Looking For
PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Access Coordinator.
Position Description: The Access Coordinator is primarily responsible for maintaining all access devices and programs, manage and oversee moves, and assist all (& related) calls from various sources including homeowners, tenants, property managers and local vendors services our communities. This position is responsible for multiple inquiries including (but not limited to) Moves, Gates, and Clubhouses inquiries and billing and other HOA/property management related tasks. This position will also be the first point of contact at our front desk.
Responsibilities:
- Clubhouses: Book, track applications, collect funds, distribute keys, coordinate janitorial and/or security and refund deposits
- Billing: log all moves, clubhouses and welcome packages for monthly billing
- Maintain all access devices, program and distribute
- Run access device reports for Community Managers as requested
- Manage and maintain all directories including processing changes, additions and set-up new communities
- Create developer welcome packages as requested
- Process escrow ownership changes for Community Managers as requested
- Manage entry systems and troubleshoot login issues for homeowners on Gatekey
- Assist all clients (homeowners, vendors, board members & fellow employees) in a professional and friendly manner
- Access device inventory and organization
- Special projects & tasks as assigned
- Communicate with customers in person, via phone and email
- Navigate various systems to field questions that callers may have in regard to billing, statements, fees, HOA rules, repairs and other property management related inquiries
- Become an HOA expert and understand each customer's needs to provide real, effective solutions and deliver extraordinary customer care
- Building strong working relationships with internal and external partners through consistently effective communication and teamwork
- Other duties as assigned
Requirements:
- High School Diploma or GED required
- A drive to provide extraordinary customer service
- Ability to perform under deadlines and pressure
- Ability to multi-task in a fast-paced environment
- Motivated and self-starter
- Ability to build rapport with clients
- Excellent written and verbal communication skills
- Proficient in Microsoft Word, Excel, Outlook and Windows
Knowledge, Skills & Abilities:
- Excellent computer abilities to navigate our care systems, as well as Microsoft Office
- Strong problem-solving skills
- Basic data-entry and typing skills
- Basic mathematical abilities
- Stable employment record
- Regular, predictable attendance
- Schedule flexibility to work 40 hours per week Monday-Friday
- Ability to effectively communicate in a respectful and assertive manner
- Willingness to submit and pass a background check
- Ability to feel comfortable sitting for most of an 8-hour shift
PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. PMP Professionals LLC will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
