Compliance Coordinator, SunRiver Community Association

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as ARC/ Compliance Coordinator, SunRiver, St. George, UT.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage

facebook/pmpmanage

linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: This position is responsible for residential and common area compliance; inspections of all homes and lots; works with ARC Committee; guideline development; and schedule hearings.

Position Duties:

• Responsible for performing compliance inspections of all residential and common properties.
• Perform, at a minimum, monthly routine inspections of all residential and common properties, consistent with the Governing Documents, including Rules & Policies and Design Guidelines. This includes Notice of Completion inspections for modifications, inspections to complaints of a violation at a property; properties under modification, properties scheduled for hearings, etc.
• Prepare inspection reports using company software (Vantaca), advance and step accordingly.
• In conjunction with the Architectural Review Committee (ARC), develop and recommend policies and procedures for compliance for both internal staff and external customer (members)
• Develop and distribute various educational pieces (emails) on compliance consistent with the Governing Documents, including Rules & Policies and Design Guidelines.
• Prepare and distribute completed ARC applications to the committee members on a weekly basis for their review.
• Advance or step ARC action items as appropriate.
• Prepare and distribute ARC meeting agenda, minutes and associated materials at least three days prior to the ARC meeting(s).
• Attend ARC meetings, facilitate the discussion and provide input.
• Ensure that compliance is performed in a manner consistent with established standards.
• Identify and develop plans for overall compliance with the residential policies and guidelines, for review by the General Manager.
• Prepare a monthly compliance report for the Regular Board Meetings.
• Interacts professionally with the public (members, vendors, builders, etc.). Respond to customer calls timely and follow up where applicable to ensure issues are resolved.
• Train and educate the Front Desk Staff and other Department Heads on the Governing Documents both in day-to-day questions and formal training.
• Attend manager meetings weekly, identifying and solving problems and communicating with Department Heads.
• Prepares for and attends monthly Board Meetings to advise the Board of Trustees details of appealed violations, facilitating clarity.
• Takes responsibility for escalated conversations, questions, and confrontations with Residents regarding compliance, guiding Customer Care, the Front Desk Staff and other Department Heads.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

Education/Experience:

• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Word Processing software, spreadsheet software, work order processing software, Database software, internet software, and email.

Certificates and Licenses:

• Valid Driver’s License.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is exposed to outdoor weather conditions, due to inspections. The noise level in the work environment is usually moderate.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.