Operations Manager

Join Our Team as an Operations Manager at PMR Healthcare!

Are you an experienced, results-driven leader with a knack for managing operations in a healthcare setting? Do you thrive in dynamic environments and seek a role where you can make a significant impact? If so, we would like to hear from you.

PMR Healthcare is looking for a motivated Operations Manager to elevate our clinics and drive excellence in patient care.

About PMR Healthcare

Since 2005, PMR Healthcare has been a global leader in providing innovative healthcare solutions. We offer a unique work environment that breaks away from traditional hospital or clinic settings—our employees enjoy greater independence, responsibility, and variety. If you’re passionate about making a positive difference in your community and want to be part of a forward-thinking team, we want to hear from you!

Location

This role is hybrid/remote, but requires significant travel within the region—up to 75% of the time. Candidates must either reside in the Boise, Idaho area or be willing to relocate to this region.

Role Overview

As the Operations Manager, you’ll be a crucial member of our operations management team, reporting to the Regional Operations Manager. Your role will be pivotal in ensuring the smooth start-up and ongoing success of our advanced practice clinics. You’ll collaborate closely with staff, management, and clients to maintain the highest standards of care and operational efficiency.

Key Responsibilities:

• Clinic Operations: Oversee all aspects of clinic setup, including build-out, training, onboarding, and ongoing operations ensuring the success of our advanced practice clinics in line with contract requirements and PMR standards.
• Operational Leadership: Provide comprehensive administrative and operational direction for multiple advanced practice clinics.
• Team Management: Lead and supervise full-time, part-time, and contract medical staff, including responsibilities for recruitment, training, performance management, and goal setting.
• Stakeholder Coordination: Regularly engage with staff, management, clients, and other stakeholders to ensure alignment and address needs.
• Corporate Collaboration: Work with the corporate office on training, IT needs, staffing, accounting, procurement, and staff development.
• Mission Support: Collaborate with executive management and supervising physicians to advance the clinical mission and objectives.
• Client Relations: Build and maintain professional relationships with local and corporate clients, promoting PMR Healthcare’s values and ensuring client satisfaction.
• Budget Management: Oversee multiple budgets, control expenses, and assist with revenue generation and financial planning.
• Compliance & Standards: Ensure adherence to standard operating procedures, operational, medical, safety, and workplace standards across all locations.
• Advocacy: Represent the interests of clients, patients, and PMR Healthcare in all interactions.

What We’re Looking For:

• Experience: 5 years in healthcare management or a similar role, with practical experience in a multi-clinic or medical practice environment.
• Leadership: Proven track record of managing teams, providing exceptional customer service, and resolving conflicts.
• Operational Expertise: Strong skills in workflow optimization, process redesign, and stakeholder buy-in.
• Financial Acumen: Demonstrated experience in fiscal management, budget development, and expense control.
• Credibility: Ability to establish and maintain respect with healthcare practitioners, physicians, and client executives.
• Knowledge: Understanding of workers’ compensation and occupational health and wellness is a plus.

Key Characteristics:

• Highly self-motivated and driven.
• Strong ethical standards and integrity.
• Excellent time management and organizational skills.
• Exceptional written and verbal communication abilities.
• Successful in running effective meetings, preparing agendas, developing key action items, developing goals and timelines, and holding self and team accountable to the established goals.
• Responsive to employees, clients and leadership.
• Strong phone and video communication skills. 
• Exceptional at managing time and projects.
• Skilled presenter. 
• Strong attention to detail.

 What We Offer:

• Competitive Salary & Benefits: Enjoy a salary that reflects your expertise and a comprehensive benefits package.
• Paid Time Off: Generous vacation and sick leave.
• Remote Work: Base your work from your home office with extensive travel throughout the region.

Ready to bring your expertise to a company that’s shaping the future of healthcare? Apply now to join PMR Healthcare and lead our clinics to new heights!

PMR Healthcare is an Equal Opportunity Employer.