What are the responsibilities and job description for the Enterprise Infrastructure Manager - Telecommunications Manager position at PNC Financial Services Group?
Job Description
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city / state location of position].
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
This position can be based in Pittsburgh PA or Cleveland OH. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
The Enterprise Telecommunications Manager is responsible for overseeing and managing PNC’s telecommunications infrastructure ensuring optimal performance, cost-effectiveness, and alignment with business needs. The ideal candidate should the experience managing large- scale Enterprise Telecommunication environments and possess strong leadership skills to support the ordering / provisioning Telco services, vendor relationships, expense management, supporting any special projects and implementing risk management strategies while staying updated on industry trends and compliance regulations.
Key Responsibilities :
- tStrategic Planning :
- tAssess current telecommunications needs and develop a comprehensive strategy to optimize network infrastructure, including future technology upgrades and cost-saving initiatives.
- tCollaborate with stakeholders across departments to understand their communication requirements and integrate them into the overall telecommunications plan.
- tConduct market research to identify emerging technologies and evaluate potential vendors for new services and equipment.
- tProvisioning and Management :
- tOversee the ordering, provisioning, and maintenance of all telecommunications infrastructure for voice and data networks.
- tManage vendor relationships, negotiate contracts, and ensure service level agreements are met.
- tMonitor network performance and capacity, identify potential issues, and engage the appropriate teams to troubleshoot any problems promptly.
- tCost Optimization :
- tAnalyze telecommunications usage and costs to identify areas for cost reduction.
- tNegotiate pricing with vendors and explore cost-effective solutions.
- tDevelop budget plans for telecommunications expenses and track expenditures against the budget.
- tCompliance and Regulatory :
- tEnsure compliance with all relevant telecommunications regulations and industry standards.
- tStay updated on regulatory changes and implement necessary adjustments to operations.
Required Skills and Qualifications :
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to :
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.
Preferred Skills Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration
Competencies Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry : Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration
Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8 years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education Bachelors
Certifications No Required Certification(s)
Licenses No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
