What are the responsibilities and job description for the Application Support Lead - Contractor position at pnc?
Position Location: Hybrid (3 days/week in office) - Pittsburgh, PA; Dallas, TX; or Jacksonville, FL
Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
• Perform code upgrades without supervision.
• Be responsible for, and master multiple subject matter areas of responsibilities.
• Identify and document best practices within their subject matter areas of expertise.
• Provide continuous process improvement suggestions.
• Maintain and document Standard Operating Procedures.
Must Have Technical Skills:
• Linux
• Java
• Tomcat
• Oracle
• Source code management tool (GIT) AND/OR equivalent source code management tool (PVS)
• Openshift
• Pega platform support experience
• Mongo DB
Soft Skills:
• Communication
• Client Interaction
Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
• 8 years experience required.
