What are the responsibilities and job description for the Bus Analyst Sr - Contractor position at pnc?
Position Location: Hybrid (2-3 days/week in office) - Pittsburgh, PA; Strongsville, OH; or Dallas, TX
Summary:
Process Improvement Specialist. Document and identify gaps in business processes through process mapping to illustrate current and future state.
Job Responsibilities:
• Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
• Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.
• Assess, research, analyze and document sponsor/stakeholder needs.
• Supports the Project Manager in planning, executing, controlling and closing phases.
• Develop and maintain strong relationship with business partners and internal/external team members.
• Identify issues and escalates/manages resolution as required.
• Coordinates and provides support to the business with the process implementation.
• Perform other duties as assigned.
Must Have Skills:
Ability to analyze large amounts of data (budgets/ trends/ optimizations)
Ability to analyze business processes to make improvements
Knowledge of PowerBI (data visualization and graphs/ take excel data and create dashboards),
JIRA (board to track work and demand management; dashboards)
SharePoint (document management)
Understanding of organization metrics (KPIs)
Project manager experience - setting up projects
Flex / Nice to Have Skills:
Confluence (example: Decision Logs)
Cost Benefit analysis
Soft Skills:
Analytical & Critical Thinking
Strong leadership skills
Good intrapersonal and problem-solving skills
Good verbal & written communication skills
Good organizational skills
Education/ Experience:
• High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.
• 5 - 7 years experience.
• Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline.
