IT Help Desk Technician

Job Summary:

We are seeking a skilled and motivated IT Help Desk Technician to provide Level 1 and Level 2 support for our medical client at their location. In this role, you will handle a wide range of technical issues, ensuring prompt resolution and maintaining high-quality IT service delivery. The ideal candidate will have experience in healthcare IT systems, excellent problem-solving skills, and a strong customer service orientation. 

Key Responsibilities:

• Level 1 Support:

  • Respond to and resolve basic technical issues via phone, email, and ticketing system (e.g., account access, password resets, software installations).
  • Assist with troubleshooting end-user hardware, software, and network connectivity issues..

• Level 2 Support:

  • Address more complex technical issues that require in-depth troubleshooting (e.g., system configuration, network issues, advanced software troubleshooting).
  • Collaborate with other IT teams, vendors, and third-party support to resolve escalated incidents.
  • Perform system diagnostics and assist in hardware and software deployments, upgrades, and maintenance.
  • Support and manage IT assets, including workstations, printers, and mobile devices.

• Documentation & Reporting:

  • Maintain accurate records of technical issues and solutions within the ticketing system.
  • Create and update knowledge base articles and documentation for common issues.
  • Provide detailed reports on system performance and recurring issues.

Required Skills & Experience:

• Proven experience as a Help Desk Technician or IT Support Technician.
• Strong understanding of Windows OS, Active Directory, Microsoft 365, and network troubleshooting.
• Knowledge of IT best practices, especially in relation to security and privacy in healthcare environments (HIPAA compliance).
• Strong customer service skills with the ability to communicate technical information to non-technical users.
• Ability to work under pressure and manage multiple issues simultaneously.
• Strong organizational and time management skills.

Preferred Qualifications:

• Certification in CompTIA A , Network , or related IT certifications.
• Experience supporting medical environments, including understanding of healthcare IT infrastructure.
• Familiarity with ITIL practices and principles.

Education:

• Associate degree in IT, Computer Science, or a related field (or equivalent experience).

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Professional development opportunities
• Continued Education and Tutition Reimbursement

This position is a great opportunity for someone passionate about IT support and eager to work in a dynamic, healthcare-focused environment. If you have a strong technical background and enjoy helping others, we’d love to hear from you!