Intern, IT Help Desk

tango is a leader in the home care health management industry and is preparing for significant growth! We are seeking an IT Help Desk Intern to join our team.

We are looking for a motivated, tech-savvy IT Service Desk Intern to join our Information Technology team. This internship offers hands-on experience supporting internal users, tickets, troubleshooting issues, and maintaining IT systems. You’ll work directly with employees across departments and locations, providing technical support and ensuring smooth IT operations.

This is a fast-paced and dynamic role where you’ll learn best practices, gain exposure to enterprise-level systems, and receive mentorship from experienced IT professionals. This opportunity is ideal for students or recent graduates eager to expand their technical skill set and gain real-world IT experience.

JOB TYPE: Full-time

LOCATION:  Phoenix, Arizona (Onsite)

DEPARTMENT:  IT / Technical Support

REPORTS TO:  Senior Manager, IT Operations & Security

SCHEDULE:  M-F 8-5 during the summer, after that flexible hours (3–6 Months Starting Immediately)

ESSENTIAL DUTIES

• Serve as a front-line support technician to resolve technical issues via tickets, email, chat, phone, and in-person
• Install, configure, and maintain systems, applications, and peripherals
• Assist with weekly new hire employees.
• Support identity and access management processes (e.g., account setup, permissions)
• Assist with the setup and support of A/V equipment for meetings and presentations
• Maintain IT documentation, knowledge base articles, and ticket tracking systems
• Learn and apply ITIL best practices for incident, problem, service, and change management
• Assist with inventory management, asset tracking, and equipment organization
• Escalate complex issues to senior team members when needed
• Participate in IT projects and contribute to process improvements
• Provide excellent customer service to ensure a positive end-user experience
• Follow all IT policies, security protocols, and operational standards
• Perform other duties and tasks assigned.

QUALIFICATIONS

• Currently pursuing a 2- or 4-year degree in Computer Science, Information Systems, or a related field
• Basic understanding of computer systems, operating systems, mobile devices, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Willingness to learn new technologies and adapt quickly

PREFERRED SKILLS (Not Required)

• Experience with help desk or ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Familiarity with SaaS tools such as Zoom, Slack, Okta
• Knowledge of Active Directory, Office 365, or remote desktop tools
• Previous experience in customer service or support role

REQUIREMENTS 

• Strong written and oral communication skills.
• Detail-oriented and capable of following through tasks and projects.
• Ability to maintain confidentiality of sensitive information.

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Salary : $20