What are the responsibilities and job description for the Inside Sales Representative - Call Center position at PNY Technologies, Inc.?
MAIN FUNCTION:
Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold/warm calling activities. Provide sales support to customers, including identifying opportunities, follow-up, training, price quotas and other sales and customer support related items as needs. Responsible for all PNY Commercial Product sales related activities.
QUALIFICATIONS:
- Bachelor’s degree or equivalent preferred
- 2 years related experience minimum
- Skilled in MS Office, Excel, Word, PowerPoint
- Excellent communication skills, including ability to communicate effectively in English
- Excellent interpersonal skills
- Strong organizational and customer service skills, combined with a strong attention to detail
- Ability to work in team environment
- Ability to multi-task and prioritize projects
- Proficiency with Customer Relationship Manager (CRM) applications
- Knowledge of Distribution channel a plus
- History with meeting/exceeding sales quotas
WORKING CONDITIONS:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
KEY RELATIONSHIPS:
- PNY Inside Sales team
- PNY Customer Operations team
- PNY Territory and Regional sales team
- PNY Distribution team
- Customers
DUTIES AND RESPONSIBILITIES:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Sales activities, including:
- Performing inbound and outbound activities to attain stated goals
- Working with the CRM and other systems to manage activities and track results
- Providing customers with price quotes, configuration advice and lead times
- Maintain a customer communication activity at stated levels to generate the required lead or sales opportunities
- Preparing reports to demonstrate activity and results
- Keeping Inside Sales manager and supervisor informed of any pertinent business issues
- Managing and processing new accounts set up, and assisting with pre-sales support
- Properly assess opportunities as either consumer or professional
- Assist with developing and managing customer relationships
- Prospect new customer relationships
- Coordinate activities with sales managers and other company resources to achieve goals
- Track customer information, generate reports and create slide presentations
- Keep current on products, customer programs, strategies, goals and competitors
- Coordinate with Distribution partners to close sales opportunities
- Conducting product training and presentations to customers
- Assists in other areas, as assigned
