What are the responsibilities and job description for the Solutions Engineer position at Pockyt?
At Pockyt , we believe seamless access to global commerce is vital for every business and individual. However, today’s payment infrastructure struggles to keep pace with the rapid evolution of emerging markets and Web3 economies. Digital wallets, super apps, and real-time payments are reshaping how people transact, yet fragmentation continues to hinder cross-border growth.
Pockyt is transforming this landscape. We’re creating a two-sided payments infrastructure that streamlines transactions, supports diverse payment methods, and empowers businesses to transact effortlessly across borders. Trusted by over 2000 global customers and 1 million users, Pockyt is the market leader in alternative payments, equipping merchants with the tools to thrive in an increasingly connected world.
About this Role
Pockyt is seeking a Senior Solutions Engineer with a strong technical and operational background to deliver innovative payment solutions. This role is critical in driving AI-driven automation , improving client experience, and scaling integration processes. The ideal candidate will collaborate with cross-functional teams—spanning Product, AI, Sales, Compliance, Risk, and Operations—to create and implement solutions that enhance efficiency and ensure exceptional results for merchants.
Key Responsibilities
Developer Setup and Configuration :
- Standardize and document sandbox and production setup processes.
- Create merchant test plans for seamless integration validation.
- Track metrics such as setup time, error rates, and client satisfaction.
AI-Driven Automation and Developer Environment Improvements :
QA and Testing :
Client-Facing Documentation and Support Optimization :
Integration Project Management :
Qualifications :
Why Join Pockyt?
If you’re passionate about building scalable solutions and driving automation to transform the payments ecosystem, we’d love to hear from you!