What are the responsibilities and job description for the Technical Support Engineer position at Pocus?
Pocus exists to supercharge GTM teams. We make every rep a 10x seller. With Pocus, organizations can have fewer, better reps to drive increased pipeline and revenue.
How? We've created the world's most powerful, AI-native prospecting platform.
Pocus influences nearly half a billion in pipeline per quarter for our customers. We're trusted by high growth companies like Asana, Monday, Canva, and Miro where Pocus powers up to 50% of their pipeline and eliminates 10 hrs of work per rep per week.
Pocus has hundreds of always-on AI agents doing the manual, tedious work of researching & prospecting so that reps can do what they do best : sell. With Pocus AI agents working for them, rep's days are simplified. Reps get alerts when compelling events happen, account plans are generated by AI, and agents recommend who to reach out to with the next best action. We're fortunate to be backed by First Round, Coatue, and execs like CEO Zoom, CPO Adobe, CRO OpenAI, who are helping us usher in this future of sales.
Our CS org has one goal : We transform GTM teams into best in class operators , creating repeatable top decile revenue performance and GTM efficiency . As a founding member of the Customer Success team, you'll be at the forefront of our mission, working directly with customers in a highly consultative way to guide them through every step of the customer journey towards GTM excellence. You'll have the opportunity to have outsized impact on our customers' business as a trusted partner and expert.
The Pocus team is full of humble overachievers that like to move quickly (we call it shiperate), own our work, give customers superpowers, and create magic for our team... all while having a ton of fun. Join us on this next phase of growth!
Why this role
- Solve real problems for customers with a product that they love : Go-to-market teams rely on Pocus to uncover new revenue opportunities and save hours / week digging through data. Customer's have referred to Pocus as an "answer to all of their prayers".
- Be an early member of the go-to-market team : As one of the first members of team, you'll build the foundation of the role for years to come.
- Meaningfully shape our product : We're extremely customer-centric at Pocus. You'll be the eyes and ears for all customer needs and work with the co-founders and product to inform our roadmap.
- Learn more in 1 week at Pocus than 1 year at another company : We do more with less - we're able to ship what other teams with 10x of the resources do in 1 / 10th of the time. We've had a lot of awesome accomplishments, but still have so much left to do.
- Join an incredible team at a magical time : We're at the beginning stages of explosive growth. Join a passionate, scrappy, and no-ego team of builders that will inspire you every day.
What you'll do
Be assigned a book of business, alongside a CSM and Customer Engineer, supporting customers as the primary technical support representative on your accounts
Rollout & iteration of tools and systems to support customers, both internally and within the product
Support new feature rollout & enablement
Who you are
As a small and early stage start-up, alignment on culture and values is our #1 priority. People that are successful at Pocus, regardless of role, strongly identify with the following :
If the above resonates, here are the job related qualifications that we're looking for :
Sound like a good fit? We received thousands of applications to our last posting and unfortunately, it's impossible for me to carefully review them all. If you're still reading this and want to ensure your application is read, send an email to jared@pocus.com and arjun@pocus.com with "TSE App" in the subject line and tell me why you are excited to be part of the team. I look forward to meeting you!
At Pocus, we're looking for people who are humble overachievers with an ownership mentality and a love for building. If this sounds like you, we encourage you to apply, even if your skills don't perfectly match our job descriptions (especially if you're making a career change or are insanely passionate about Product-Led Sales!). At Pocus, we welcome your diverse backgrounds and celebrate different perspectives that challenge the status quo. We will never discriminate on the basis of religion, color, gender identity, disability, marital status or any other characteristics protected by law.
Perks and benefits :
