What are the responsibilities and job description for the Help Center Support - WFH REMOTE position at Podhurst Associates Inc?
Job Title : Help Center Support
Job Type : Full-Time
Location : [Insert Location]
Salary Range : $4000 to $8000 per month
Job Overview :
As a Help Center Support at Podhurst Associates, you will work closely with the rest of the team to ensure that all information is up-to-date and easily accessible for our clients and colleagues. You will be responsible for providing excellent customer service through various communication channels, such as phone, email, and chat.
Responsibilities :
Respond to customer inquiries in a timely and professional manner- Provide technical support and troubleshooting assistance for clients- Document and track customer interactions and resolutions- Collaborate with other team members to ensure consistent and accurate information- Continuously improve processes to enhance customer experience
Requirements :
High school diploma or equivalent- Previous customer service experience preferred- Strong communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Ability to work independently and as part of a teamPlease note that Podhurst Associates adheres to all laws and regulations regarding hiring practices, including not inquiring about criminal backgrounds during the application process. If you are looking to join a dynamic team and make a positive impact, we encourage you to apply for the Help Center Support position at Podhurst Associates.
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Cambridge, MA
Full Time