What are the responsibilities and job description for the Customer Service/Help desk Analyst-WFH REMOTE position at barney's sweet Shop?
Job Title : Customer Service / Help Desk Analyst - WFH REMOTEJob Type : Full-TimeLocation : Ashland City, TNSalary Range : $14.00 to $28.00 per hourJob Overview : Barney's Sweet Shop is seeking a dedicated and customer-focused individual to join our team as a Customer Service / Help Desk Analyst. This is a remote work-from-home position based in Ashland City, TN. As a Customer Service / Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our customers.Responsibilities : - Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner- Troubleshoot and resolve technical issues related to our products and services- Provide product information and assistance to customers- Document customer interactions and resolutions in our CRM system- Collaborate with other team members to ensure customer satisfaction- Stay up-to-date on product knowledge and industry trendsRequirements : - High school diploma or equivalent- 1 years of experience in customer service or help desk support- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM systems- Must have a quiet and dedicated workspace for remote work
- Please note that we comply with all relevant laws and regulations regarding equal employment opportunities. We do not inquire about criminal backgrounds during the hiring process.
- If you are passionate about providing exceptional customer service and have a knack for technical support, we want to hear from you! Apply now to join the Barney's Sweet Shop team as a Customer Service / Help Desk Analyst.
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Salary : $14 - $28