What are the responsibilities and job description for the Client Service Analyst-Help Desk position at Axelon?
SHIFT : Evening / Nights - Sunday : 7 : 00pm-7 : 30am.
Wednesday : 2 : 00pm-11 : 30pm
Thursday : 2 : 00pm-11 : 30pm
Friday : 2 : 00pm-11 : 30pm
Mon, Tues, Sat off.
Associates' Degree (or 2 years equivalent combination of formal education and / or related experience) required.
Degree in Computer Science, Engineering, or related discipline preferred.
At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability
Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Desktop : Windows Server 2003 / 2008, Microsoft Office 2003 / 2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint OS : Microsoft Windows XP / Win7, 8, Linux, Macintosh 10.6-10.7 Hardware : Dell Optiplex desktops, Latitude laptops and Dell / Intermec / Client printers, Blackberry, iPhone, iPad
Protocols : TCP / IP, HTTP, Ethernet
Technologies : CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
