Demo

Client Service Analyst-Help Desk

Axelon
Boston, MA Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/25/2025

SHIFT : Evening / Nights - Sunday : 7 : 00pm-7 : 30am.

Wednesday : 2 : 00pm-11 : 30pm

Thursday : 2 : 00pm-11 : 30pm

Friday : 2 : 00pm-11 : 30pm

Mon, Tues, Sat off.

Associates' Degree (or 2 years equivalent combination of formal education and / or related experience) required.

Degree in Computer Science, Engineering, or related discipline preferred.

At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.

Impeccable customer service skills

Must be able to multi-task and prioritize well

Experience using ticketing system to track incidents

Excellent writing and communication skills

Demonstrated problem-solving ability

Broad range of network and desktop knowledge

Ability to give verbal instruction patiently to non-technical users

Knowledge of current PC and mobile computing technology

Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.

Desktop : Windows Server 2003 / 2008, Microsoft Office 2003 / 2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint OS : Microsoft Windows XP / Win7, 8, Linux, Macintosh 10.6-10.7 Hardware : Dell Optiplex desktops, Latitude laptops and Dell / Intermec / Client printers, Blackberry, iPhone, iPad

Protocols : TCP / IP, HTTP, Ethernet

Technologies : CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications

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