What are the responsibilities and job description for the Assistant Office Manager - Podiatry position at Podiatry Group?
The Assistant Office Manager plays a vital role in ensuring the smooth and efficient daily operations of a busy podiatry office. This position supports the doctor and office in administrative, clerical, and customer service functions while overseeing staff, maintaining compliance with healthcare regulations, and enhancing patient experience. The ideal candidate is detail-oriented, highly organized, and capable of handling multiple responsibilities in a fast-paced medical setting.
Key Responsibilities:Administrative & Office Operations:
- Assist in managing the daily functions of the office, including scheduling, patient flow, and front desk operations.
- Supervise and support front desk and administrative staff, ensuring excellent customer service.
- Handle patient records, insurance documentation, and office correspondence while maintaining confidentiality.
- Handling payments/copays/
- Maintaining communication with billing department and hospital as needed.
- Monitor office supplies and equipment, ordering as needed to ensure seamless operations.
- Assist in implementing office policies and procedures to enhance efficiency.
- Ensure compliance with HIPAA, OSHA, and other healthcare regulations.
Patient Services & Scheduling:
- Oversee patient appointment scheduling, confirmations, and follow-ups to minimize no-shows and maximize efficiency.
- Greet patients warmly, assist with check-in and check-out, and address inquiries professionally.
- Manage patient concerns, complaints, or feedback, escalating issues when necessary.
- Coordinate referrals, pre-authorizations, and medical record requests as needed.
Billing & Insurance:
- Assist in verifying insurance eligibility, processing claims, and handling billing inquiries.
- Work with insurance providers to resolve claim issues or denials.
- Collect co-pays, outstanding balances, and maintain accurate financial records.
Staff Supervision & Training:
- Provide training and support to front office staff, ensuring adherence to office protocols.
- Assist in creating work schedules and monitoring staff performance.
- Help with recruiting and onboarding new administrative employees when needed.
Technology & Office Systems:
- Maintain and update the electronic medical records (EMR) system.
- Troubleshoot minor IT issues and coordinate with technical support when necessary.
- Ensure that office communication systems (phones, emails, faxes) function properly.
Qualifications & Requirements:
- Experience: Minimum of 2 years of experience in a PODIATRY office setting, preferably in podiatry or another specialty practice.
- Skills & Competencies:
- Strong understanding of medical office procedures, insurance verification, and billing.
- Proficiency in EMR systems, Microsoft Office (Word, Excel, Outlook), and scheduling software.
- Excellent communication, interpersonal, and leadership skills.
- Ability to multitask, prioritize, and maintain organization in a busy environment.
- Knowledge of HIPAA and medical compliance regulations.
Work Environment & Schedule:
- Office setting within a podiatry practice practice.
- Typical work hours: Monday – Friday, with occasional evenings or weekends depending on office needs.
Qualifications
- Office management
- Administrative experience
- Office experience
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Salary : $24
