What are the responsibilities and job description for the Dispatcher/Customer Service position at Podk?
Overview
We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will play a crucial role in coordinating transportation logistics, ensuring efficient communication between drivers and clients. This position requires strong organizational skills, the ability to manage multiple tasks simultaneously, and a commitment to providing excellent service in a fast-paced environment.
Responsibilities
- Coordinate and schedule transportation for freight shipments, ensuring timely deliveries.
- Utilize various dispatching software systems, Limosys Software and other.
- Communicate clearly and professionally with drivers, clients, and other stakeholders via phone systems.
- Monitor the status of shipments and provide updates to clients as needed.
- Address any issues or delays that may arise during transportation and implement solutions promptly.
- Maintain accurate records of dispatch activities, including schedules, routes, and communications.
- Ensure compliance with all safety regulations and company policies related to transportation management.
Qualifications
- Bilingual - English & Spanish as preference.
- Basic Computer Skill.
- Navigation skills ( Knowledge of the local area)
- Proven experience in dispatching or transportation management is preferred.
- Familiarity with Oracle Transportation Management or similar software is a plus.
- Strong phone etiquette and communication skills are essential for effective interaction with drivers and clients.
- Ability to type efficiently while managing multiple conversations or tasks simultaneously.
- Knowledge of freight operations and logistics processes is highly desirable.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A proactive attitude towards teamwork and collaboration within the dispatch team.
If you are passionate about logistics and have the skills to thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Dispatcher.
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
Expected hours: 16 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Weekends as needed
Language:
- English and Spanish (Required)
Ability to Commute:
- Wilkes-Barre, PA 18702 (Required)
Work Location: In person
Salary : $10 - $15