JOB SUMMARY
Responsible for addressing HR and Training user application support issues (one face to the customer), driving system utilization, performing system testing, and contributing to system documentation. Systems may include Payroll, HRIS, Applicant Tracking, communication tools and other third party applications or solutions used by the Human Resource team. This individual serves as a technical point-of-contact for assigned functional areas and assists system users with ensuring data integrity, audit and compliance, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HRIS Analyst also supports HRIS upgrades, patches, testing, and other technical projects as assigned. Analyzes data from various business systems to create and maintain metrics reporting. Examines and evaluates purpose and content of reports to develop new, or improve existing format, use, and control.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Configure and maintain the full suite of UKG modules including but not limited to HR (PRO), Payroll, Benefits, Time & Attendance (PRO WFM), Recruiting, Onboarding, Performance Management, Salary Planning, and Learning Management System (LMS) to align with business requirements and best practices.
- Provides production support, including researching and resolving HR system problems, unexpected results, or business process issues and flaws; recommending and implementing solutions or alternate methods to meet requirements as necessary.
- Ensure data integrity by regularly auditing HR data within UKG.
- Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools. Assist in development of standard and ad hoc reports in support of the HR department and IT's ED&A team.
- Interpret data and analyze results to provide ongoing reporting to the department / business.
- Work with management to determine business reporting needs to define and develop more effective reporting solutions.
- Analyze data to recognize trends and patterns.
- Creation of custom Excel reports
- Ability to develop representations of findings to be included in business presentations, including reports, charts, and graphs of metrics data and analysis.
- Assist in planning and executing UKG system upgrades, including testing and implementation.
- Day to day user management, permission updating, and role troubleshooting
- Support audits and compliance reporting related to HR data within UKG.
- Provide guidance and training to HR staff and system users on HRIS functionality, workflows, and best practices
- Create and maintain user documentation and training materials related to HRIS functionality
MANAGEMENT & SUPERVISORY RESPONSIBILTIES
Typically reports to Management. Direct supervisor job title(s) typically include : Mgr – HRISJob is NOT directly responsible for managing other employees (e.g., hiring / termination and / or pay decisions, performance management)JOB QUALIFICATIONS : Essential Skills, Abilities and Example Behavior(s)
BE ANALYTICAL : Able to effectively gather all relevant information; Able to identify key issues; Able to qualitatively and / or quantitatively process data; Able to identify relationships, draw logical conclusions and interpret results for use in decision-makingSOLVE PROBLEMS : Able to apply both rational and creative processes and approaches to identify root causes of problems and solutionsORGANIZE : Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivityPLAN : Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work unitsQUESTION : Able to use effective fact-finding techniques to discover all relevant information; Able to ask questions that are not leading or biased; Able to challenge assumptionsADAPT : Able to maintain effectiveness by changing personal behavior and work routines / habits in response to new circumstances and requirementsDELIVER QUALITY RESULTS : Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standardsBE PROFESSIONAL : Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanorJOB QUALIFICATIONS : Education & Experience Requirements
2-4 years technical experience in Human Resource Management systems such as, Payroll, HRIS, Applicant Tracking, communication tools and other third party applications or solutionsDegree in Instructional Systems, Instructional Technology, HR / HRIS, or a related computer or technical field is preferredKnowledge of HRIS software including integrations of HR data between multiple systems such as HR and PayrollStrong understanding of HRIS database design, structure, functions and processes, and experience with databases toolsAble to use required software applications to produce correspondence, reports, presentations, electronic communication, and complex spreadsheets including formulas and macros and / or databases. Able to operate general office equipment including company telephone systemExperience with HR report writing, HR data analysis, creation of HRIS analytics, or HR digital records managementStrong understanding of HR processes and data, including eligibility and enrollment rules, and benefit procedures in order to ensure correct implementationTechnical troubleshooting experience requiredAbility to combine data from multiple sources when needed for the analysisAble to handle multiple projects simultaneouslyOr an equivalent combination of education, training or experience
