General Manager – Dual Hotel

POSITION: General Manager – Dual Property

LOCATION: La Conner, WA

REPORTS TO: Managing Member, Point Forward Hospitality

SUMMARY: Develop a productive team and work environment that is collaborative, forward-looking, and that produces a thoughtful and memorable service environment at two independently branded boutique hotels. Work together with others to achieve revenue and profit goals and carry out all forms of administrative and hands-on tasks as necessary to ensure excellence in all areas of the hospitality disciplines – all while constantly modeling the kind of behavior that you want to see in those around you.

RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

SERVICE

· Effectively model our company operating values, and recruit and develop team members to recognize and embrace a winning mindset. Examples of this mindset are evidenced when all employees acknowledge every encountered guest with appropriate and hospitable gestures, when guest needs are anticipated and attended to, and when strong efforts are made to accommodate special requests and needs.

· Monitor guest satisfaction levels and implement programs designed to elevate the guest service experience and guest satisfaction.

· Interact with guests daily and work to set a positive service environment each day. Observe guest comments and behaviors in search of opportunities to improve individual guest experiences, to further develop employees to provide for better guest experiences, and to enhance the hotels’ experience overall.

BUSINESS/FINANCIAL

· Full P&L responsibility for two hotels. Work to accurately allocate costs and expenses between the properties in accordance with prescribed methodologies.

· Validate, allocate, submit and report upon hotel operating costs and expenses, including payroll validation. Work with bookkeeper and accountant as necessary.

· Routinely prepare budget variance reports and summaries.

· Oversee the cash handling, deposits, night-audit functions, and related procedures.

· Manage House and City Ledgers in accordance with proven industry practices, policies and controls.

· Manage the hotels’ sales and revenue management functions.

· Prepare various activity, analysis, and performance reports.

· Vendor and supplies management. Maintain appropriate inventory levels to ensure smooth operations.

HUMAN RESOURCES, LEADERSHIP, AND DEVELOPMENT

· Oversee the effective hiring, development, coaching, and performance reviews of staff to support the achievement of established business goals. Demonstrate impeccable employer practices, and work with the Managing Member as needed to manage risk and ensure regulatory compliance.

· Forecast business demand and schedule employees in accordance with budget guidelines.

· Train all employees to respond to a wide range of emergency situations in accordance with provided policies and procedures.

· Develop a smooth and regimented operating cadence across the two hotel operations by developing a team that can serve cross-functionally from either property, and react to unexpected business fluctuations.

FACILITIES MANAGEMENT

· Oversee the cleanliness and condition of both hotel properties. Work closely with team members to implement and practice industry-proven methodologies to identify and effectuate repairs.

· Manage the preventative maintenance program.

· Develop and communicate solutions for property improvements.

· Collaborate with utilities providers, municipalities, vendors and other professionals as necessary to deliver uninterrupted hotel functions and amenities.

· Ensure that life safety and security protocols are active and consistent with industry best practices and standards.

SALES & MARKETING

· Maintain excellent knowledge of the City of La Conner destination including food and beverage options, retailers, activities and other services. Expand this knowledge to neighboring cities and counties.

· Work with others to develop and implement in-house sales practices and protocols.

· Maintain relationships with key account representatives and participate in the sales and marketing process.

· Professionally represent the hotel properties to the local community and stakeholder groups as needed. Participate in community and industry events, as needed. Establish and maintain a positive rapport with competitors.

ESSENTIAL FUNCTIONS

· Understand and make judgments about a situation by organizing the problem, opportunity or situation in a systematic way.

· Highly organized in tasks, documentation and thought.

· Able to work well with internal management and staff as well as outside clients and vendors. Communicate effectively with team members. Use discussion, conversation, and interview skills to further understanding. Speak clearly and actively listen. Create clear, complete and usable documentation.

· Manage client expectations to reach consensus and to ensure successful outcomes.

· Able to draw out and capture the needs of various stakeholders and feed them back for validation and agreement.

· Help manage the impact of change and challenge. Handle objections effectively.

· High competency with Microsoft Word, Excel, Outlook and OneDrive. Able to achieve strong competency with the hotels’ Property Management System and accounting platform(s).

· Schedule tasks and activities effectively.

· Flexible to changing requirements and deadlines.

· Able to anticipate the needs of others by reading body language and other cues and reacting appropriately.

· Maintain professional knowledge and key business fundamentals, and a general understanding of the hospitality industry and service.

· Able to think ‘outside the box’ and find innovative solutions to business problems and opportunities.

· Able to always maintain a professional appearance and composure.

· Able and willing to travel to the properties in the event of an emergency.

· Possess reliable transportation, capable of travelling to/from any portfolio hotel within the State of Washington.

· Strong typing and 10-key skills (40 wpm).

· Able to lift and carry 20lbs at waist-level while walking, stooping, or negotiating stairs. Able to reach and retrieve objects shelved overhead up to 7 feet above ground and weighing up to 10 lbs.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

· Associate’s Degree or higher is required, including good statistical and mathematical skills, strong written communication, organization, and time management skills. Bachelor’s degree in a relevant field (Business or Hospitality Management) is preferred.

· 2 years of hotel General Management experience is required, or more than 5 years of Rooms Division or Hotel Front Office Management.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• La Conner, WA: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000